FRANCISCO III GARCIA
Regina,Canada
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
25
25
years of professional experience
Work History
Food Service Worker
Sadiq Holdings Inc.
06.2024 - Current
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
Store Manager
Savers Electronic World Inc.
12.2021 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Proprietor
Osmosis Purified Water
11.2017 - 02.2020
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
Area Officer / Restaurant Manager
Ikkoryu Fukuoka Ramen
05.2016 - 05.2017
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Restaurant Manager
Chef's Noodle Phils. Inc.
11.2014 - 04.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Dining Manager
Minor Foods Group
10.2011 - 10.2013
- Established strong relationships with local community members which resulted in increased patronage from nearby businesses.
- Improved customer satisfaction by consistently providing high-quality dining experiences and attentive service.
- Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.
- Managed budgeting and financial reporting processes for the restaurant, ensuring accurate record-keeping and timely submission of reports.
- Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
- Implemented food safety standards and practices, maintaining a clean and safe dining environment for guests.
- Fostered a collaborative working environment by encouraging open communication between front-of-house and kitchen staff members.
- Maintained an attractive dining area through diligent attention to ambiance, lighting, music selection, and table settings.
- Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
Store Manager
MOS Foods Singapore Pte. Ltd.
04.2007 - 09.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Supervisor
Robinson's Handyman
04.2006 - 01.2007
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
2nd Assistant Store Manager
Rosita Lim Group of Jollibee Stores
01.2000 - 12.2005
- Contributed to a positive work environment by promoting teamwork and fostering open communication among staff.
- Maintained a high level of product knowledge to effectively assist customers in making informed purchasing decisions.
- Played a key role in achieving sales targets by motivating team members through performance feedback sessions and recognition initiatives.
- Assisted store manager with payroll, team scheduling and cash register deposits and receipts.
- Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
- Enhanced employee productivity by providing ongoing training, guidance, and support to the team members.
- Oversaw daily cash handling procedures, ensuring accurate accounting of all transactions while minimizing discrepancies or losses.
- Implemented visual merchandising standards according to corporate guidelines, resulting in an inviting shopping atmosphere for customers.
Education
Bachelor of Science - Physical Therapy
Lyceum Northwestern University
Dagupan City, Pangasinan, Philippines04-1999
Skills
- Multitasking
- Staff training and development
- Customer service
- Training and mentoring
- Team building and leadership
- Inventory control
- Team leadership
- Staff supervision
- Retail inventory management
- Team motivation
Languages
English
Professional Working
Timeline
Food Service Worker
Sadiq Holdings Inc.
06.2024 - Current
Store Manager
Savers Electronic World Inc.
12.2021 - 12.2023
Proprietor
Osmosis Purified Water
11.2017 - 02.2020
Area Officer / Restaurant Manager
Ikkoryu Fukuoka Ramen
05.2016 - 05.2017
Restaurant Manager
Chef's Noodle Phils. Inc.
11.2014 - 04.2016
Dining Manager
Minor Foods Group
10.2011 - 10.2013
Store Manager
MOS Foods Singapore Pte. Ltd.
04.2007 - 09.2011
Store Supervisor
Robinson's Handyman
04.2006 - 01.2007
2nd Assistant Store Manager
Rosita Lim Group of Jollibee Stores
01.2000 - 12.2005
Bachelor of Science - Physical Therapy
Lyceum Northwestern University
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