Francisco (Frank) Arellano
Chino
Summary
Seasoned Operations Manager and talented leader with over 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams and increasing productivity. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with positive approach.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx Express
11.2020 - Current
- Established positive and effective communication among team members to encourage and promote growth.
- Took over and improved the productivity and performance of the largest on road work group at the station.
- Improved the bulk sorting processes, which in turn helped improve the overall AM sort.
- Encouraged and was responsible for promoting 3 team members into Management.
- Identified and resolved breakdown in CSM processes to ensure a successful passing score was obtained.
- Promoted teamwork an inclusion resulting in 2 90+ SFA Scores.
- Coached and worked with bottom performers to boost and achieve On-road productivity Goals within the workgroup.
- As Lead Manager ensure meetings are held regularly to ensure staffing is reviewed and daily communication for the station is consistent.
- Provide feedback and productivity reports to District as Acting Senior Manager.
- Represented Station on SFA climate presentation to the district.
- After taking over as Safety Manager, our Stations Accident Goals were achieved.
- Played a role in Station having number 1 MPR score in the division for month of October 2022.
- As scheduling Manager ensured vacation bidding was completed as scheduled and per policy.
- Help coach and develop newer Managers within the station.
Operations Manager
FedEx Express
08.2014 - 11.2020
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish and outline scope of positions for new organization.
- Promoted positive customer experience through day-to-day supervision and management of couriers and handlers.
- Supervised daily operations of one of the largest AM sort operations in the entire Company.
- Interviewed and hired strong candidates for team openings.
- Delegated AM sort daily tasks to Team Leaders, streamlining daily progress and efficiency.
- Maintained cleanliness and organization of AM Sort workspace, working closely with employees to maintain an organized and clean work environment.
- Managed, trained and motivated Couriers, Team Leaders, Handlers and DG Agents to continuously improve knowledge and abilities.
- 2 Time SFA 90+ scores.
- Directly worked and helped promote 4 Team members into management.
Courier/DOT
FedEx Express
03.2006 - 08.2014
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
Courier Swind Driver - DOT
FedEx Express
09.2003 - 03.2006
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Courier
DHL Worldwide Express
10.2000 - 09.2003
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Followed company policies and procedures during shift.
Aviation Ordnanceman
United States Navy, USN
09.1996 - 09.2000
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Supported successful flight operations by assembling, loading, arming, and securing aircraft munitions according to established procedures.
- Collaborated with other Aviation Ordnancemen to efficiently load and unload munitions from transport vehicles using specialized equipment.
- Delivered mentorship to personnel, aligning performance, and encouraging career development.
- Demonstrated adaptability when deployed abroad, overcoming language barriers and cultural differences to effectively coordinate with foreign military personnel regarding aviation ordnance matters.
- Mitigated risk during flight operations by enforcing proper handling procedures during magazine loading and unloading activities.
- Ensured compliance with environmental regulations when disposing of hazardous waste generated during aircraft weapons maintenance activities.
Education
Associate of Arts - Genaral Studies
Long Beach City College
Long Beach, CA06.2006
High School Diploma -
Saddleback High School
Santa Ana, CA06.1996
Skills
Acting Senior Manager in 2 different districts
CSM LAE Audit Team
Station Lead Ops Manager
Station CSM Lead Manager
Safety Manager
Hiring Manager
Scheduling Manager
FO Lead Manager
Ops Scheduler/VALET
Vacation Bidding Manager
AM Sort Manager
OnRoad Manager
Accomplishments
2 Time Five Star Award Recipient
Numerous BZ Awards
Certification
LEAD 1 Certificate
Station One Ops Manager Certificate
Station One Operations Lead Certificate
Timeline
Operations Manager
FedEx Express
11.2020 - Current
Operations Manager
FedEx Express
08.2014 - 11.2020
Courier/DOT
FedEx Express
03.2006 - 08.2014
Courier Swind Driver - DOT
FedEx Express
09.2003 - 03.2006
Courier
DHL Worldwide Express
10.2000 - 09.2003
Aviation Ordnanceman
United States Navy, USN
09.1996 - 09.2000
Associate of Arts - Genaral Studies
Long Beach City College
High School Diploma -
Saddleback High School
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