Operating under the immediate position of the branch manager, following routine procedures independently or collaboratively, such as managing and carrying out areas of responsibility within the scope of role directives. Functioning as a proxy for the manager and all personnel in all branch duties.
Participating in inter-department meetings and collaborating with supervisors to continually improve safety, efficiency, profitability, the best customer experience, and to develop and achieve realistic goals, and effective strategies to meet company objectives.
Fostering a climate for collaborative, job-related, open communication among people, and between departments.
Exemplifying a purposeful work ethic and timekeeping, commonly being the first in and the last out.
Assisting in the development and maintenance of well-documented departmental performance standards, policies, and procedures.
Demonstrating good judgment in supporting company values when a non-standard situation arises.
Allocating tasks and resources in a way that optimizes productivity and employee satisfaction.
Ensuring all team members are informed about updates, internal policies, and company goals.
Addressing and resolving conflicts and issues that arise within the team, or with external stakeholders.
Active participation in assigned learning opportunities, and in sharing job knowledge for team advancement.
Following standard work and safety procedures accurately when picking, sorting, staging, and scanning products, such as lead-acid and industrial batteries.
Facilitating battery recycling processes, following proper disposal protocols for hazardous materials.
Recording daily Customer Relationship Management and Enterprise Resource Planning through application of NetSuite.
On-Site Property Manager
Casa Valencia LLC
Fontana
06.2024 - 03.2025
Management of small to medium-sized residential rental properties and property grounds within the Inland Empire.
Maintaining association records and coordinating maintenance work and repair tasks with technicians and subcontractors.
Enforcing rules for tenants, such as noise levels and parking restrictions. Serving notices to tenants on behalf of the landlord.
Correspondence with property owners and tenants via email, telephone calls, and Buildium® tenant portal messaging, to ensure tenant satisfaction and upkeep of highly functioning office administration.
Basic knowledge of marketing procedures, methods, and techniques (advertising, market research, etc.).
Providing support to the tenant community and property by conducting continuous walk-throughs, prioritizing emergency requests, and providing a clean, safe, family-friendly environment.
Education
Certified - Supervisory Safety Training
Continental Battery Systems
Online ELearning Course
02-2025
Certified - Electrical Safety Training
Continental Battery Systems
Online ELearning Course
12-2024
Certified - Electrical Technician Trainee
InterCoast College
Carson, CA
01-2013
Skills
Advanced skill level in organization, orderliness, and establishing priorities
Advanced skill in communicating and building positive rapport with customers through delivering quality customer service
Advanced skills in regulatory compliance, financial reporting, and budget management
General skill in property management, tenant relations, and rental listings research
General skill in employing persuasion techniques (gaining new referrals, generating new leads, and sales)
Basic skills in maintenance coordination, effectively training all team members on work, health safety, the held job processes, techniques, and procedures
Advanced ability to identify, support, develop, and execute appropriate intermediate and long-range improvement goals that support department and company objectives
Advanced ability to interface with flexibility/adaptability to work effectively with a wide variety of people (identify and match approach to customer preference/ personality type)
Advanced ability to analyze situations, strategize actions, and solve problems quickly and effectively
General ability to maintain confidentiality
OBJECTIVE
To creatively showcase and provide advanced values for integrity, expression of customer-centric (others-centric) attitude, courtesy, promptness, attentiveness, expression of a positive attitude, continuous improvement, team advancement, wellness, health and safety of self and others, highly accurate, consistently on-time work.