Francisco Alejandro Au Chui

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

• Enhanced Customer Satisfaction Scores by 15%: Improved customer satisfaction scores by 15% through proactive communication, timely responses to inquiries, and providing thorough post-sale support to ensure a smooth purchasing experience.
• Expanded Client Base by 30%: Grew the dealership’s client base by 30% by leveraging digital marketing techniques, such as targeted social media campaigns and personalized email follow-ups.
• Boosted Upselling Success Rate by 18%: Increased upselling success rate by 18% by effectively communicating the benefits of add-on services, such as extended warranties, service packages, and accessories, leading to higher revenue per customer.
• Secured Repeat Business from 40% of Clients: Built lasting relationships with clients, resulting in 40% repeat business and numerous referrals by providing personalized after-sales service and follow-up.
• Converted 50% of Cold Leads into Sales: Successfully turned 50% of cold leads into vehicle purchases by utilizing persuasive communication techniques, effectively addressing customer objections, and presenting tailored solutions.