Francisco Yanez
Oakland
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Package Delivery Driver
Jitsu Drive
12.2023 - Current
- Delivered packages to customer doorsteps and business offices
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
Flight Attendant
Virgin America / Alaska Airlines
02.2010 - 05.2022
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Dealt with mechanical and passenger emergencies according to standards.
- Adhered to company policies regarding security measures and protocol at all times.
- Participated in trainings focused on customer service, conflict resolution techniques, and safety procedures to enhance knowledge of new requirements and procedures.
- Managed to keep the cabin tidy, clean, and maintain a professional look at all times.
- Ensured the cleanliness and safety of the aircraft cabin through regular inspections prior to each flight.
Gate Agent
JetBlue
04.2008 - 02.2010
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Ensured the tidiness of galley areas used by flight crews by cleaning equipment such as ovens, microwaves stoves, and beverage makers.
- Maintained cleanliness and hygiene of lavatories by utilizing approved chemicals.
Education
High School Diploma -
Oakland Technical High School
Oakland, CA06.2005
Skills
- Public Interaction
- Company Policy Adherence
- Safety Procedures
- Cleanliness and Sanitatio
- Fluent in Spanis
- Analytical Thinking
- First Aid/CPR
- Aircraft Sanitation
- Maintenance Coordination
- Receiving and processing shipments
- Deadline adherence
- Package handling
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Package Delivery Driver
Jitsu Drive
12.2023 - Current
Flight Attendant
Virgin America / Alaska Airlines
02.2010 - 05.2022
Gate Agent
JetBlue
04.2008 - 02.2010
High School Diploma -
Oakland Technical High School
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