Francisco Villanueva
Chino
Summary
Knowledgeable Logistics Expert with solid foundation in coordinating container transportation and ensuring timely dispatch operations. Proven track record in optimizing routes and streamlining communication between drivers and clients to enhance operational efficiency. Demonstrated ability to use problem-solving skills and attention to detail to manage complex logistics challenges effectively. Superb knowledge of the ins and outs of the Ports of Los Angeles and Long Beach. Excellent phone/email etiquette as well as proficiently strong customer relations skills.
Overview
5
5
years of professional experience
Work History
Logistics Dispatcher
UCTI
11.2019 - Current
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Continuously sought opportunities for professional development, staying current with industry trends and best practices to enhance overall job performance.
- Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
- Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Managed unexpected issues originating from the ports of LA/LB.
- Kept communication with other departments to ensure all questions are answered accordingly as needed from billing/accounting/etc.
Education
High School Diploma -
Magnolia Science Academy 3
Carson, CA06-2020
Skills
- Freight management Know-how
- Geographical awareness
- Inventory control expertise
- Emergency response preparedness
- Strong decision-making
- Conflict resolution
- Quality assurance standards
- Vendor relationship management
- Time management proficiency
- Logistical operations
- Ports Appointments Scheduling
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Logistics Dispatcher
UCTI
11.2019 - Current
High School Diploma -
Magnolia Science Academy 3
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