Francisco Solorio III
Foothill Ranch
Summary
Skilled call center professional with proven track record of driving team performance and delivering results. Excels in fostering strong team collaboration, adapting to changing needs, and ensuring customer satisfaction. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Known for reliability, leadership, and focus on achieving targets.
Overview
16
16
years of professional experience
Work History
Storeroom Worker
Kaiser Permanente
06.2024 - Current
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Engineering Change Technician
Rivian Automotive Inc.
02.2022 - 05.2024
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
Senior Centralized Maintenance Coordinator
Tricon American Homes
01.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
Centralized Maintenance Coordinator
Tricon American Homes
01.2018 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Scheduler
Glidewell Laboratories
11.2015 - 12.2017
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Civil Affairs Specialist
United States Army Reserve
11.2009 - 11.2015
- Promoted sustainable development by advising on best practices for environmental management during military activities.
- Conducted thorough assessments of local infrastructure, identifying critical needs for rehabilitation projects.
- Streamlined communication processes by establishing effective information-sharing platforms between military units and civil agencies.
- Mitigated potential conflicts between military forces and civilians through proactive engagement strategies addressing concerns related to land use, economic disruption, or cultural sensitivities.
Education
Associate of Science - Social Work
Santiago Canyon College
Orange, CA12-2027
Skills
- Call center operations
- Coaching and mentoring
- Customer service
- Problem-solving skills
- Data entry
- Verbal and written communication
Timeline
Storeroom Worker
Kaiser Permanente
06.2024 - Current
Engineering Change Technician
Rivian Automotive Inc.
02.2022 - 05.2024
Senior Centralized Maintenance Coordinator
Tricon American Homes
01.2019 - 02.2020
Centralized Maintenance Coordinator
Tricon American Homes
01.2018 - 01.2019
Scheduler
Glidewell Laboratories
11.2015 - 12.2017
Civil Affairs Specialist
United States Army Reserve
11.2009 - 11.2015
Associate of Science - Social Work
Santiago Canyon College
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