Francisco Secretario
Lacombe,Canada
Summary
Excellent customer service professional evident by gathering several 5 star Google reviews (Money Mart Lacombe)
Energetically advanced customer satisfaction and streamlined operations as a Liquor Store Supervisor at 1874684 Alberta Ltd.
Proven expertise in training staff and optimizing stock levels, driving notable sales growth.
As a Delivery Driver Excelled in defensive driving as a Delivery Driver at Intelcom/Dragonfly, significantly enhancing delivery efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Services Representative
National Money Mart
10.2024 - Current
- Welcome and acknowledge incoming customers in a friendly and professional manner
- Understand the customers need
- Gather, and verify documents, record the required information and create profile for customers
- Help clients make an informed decisions in choosing financial products and services
- Process international money transfers, check cashing procedures and loan transactions efficiently, ensuring accuracy and compliance with company and government regulatory standards
- Perform accurate cash handling procedures
- Recommend better payment options
- Make collection calls and payment reminders for customers
- Print reports, documents and summarize at the end of every shift
Delivery Driver/Courrier
Intelcom/Dragonfly
07.2024 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Private Caregiver
EI Family Caregiver
02.2024 - 09.2024
- Provided personalized care and support to patient (my wife), for food, medicines and personal care.
- Assisted her with mobility (wheel chair)
- Brought her to every Doctor's and laboratory appointments
- Create a better environment by ensuring the cleanliness and orderliness of her living spaces
- Monitored her health condition under the supervision of Lacombe Community Health Center
- Monitor and adjust Morphine pump booster and IV fluids
- Assist in regular exercise recommended by her therapist
Liquor Store Supervisor
2501915 Alberta Ltd
06.2023 - 02.2024
- Trained new employees on operational procedures, product knowledge, customer service techniques, and safety protocols.
- Utilized point-of-sale software programs for tracking stock levels, processing payments.
- Generated reports detailing monthly sales figures, profit margins, employee hours worked.
Liquor Store Supervisor
1874684 Alberta Ltd
11.2015 - 04.2023
- Organized promotional events such as tastings or discounts in order to attract more customers.
- Investigated pricing discrepancies between different stores and suppliers in order to secure better deals.
- Analyzed sales data to identify trends in customer purchasing habits and develop strategies for increasing sales volumes.
- Ensured compliance with all local laws regarding alcohol sales by checking identification cards before allowing purchases.
- Processed returns and exchanges in accordance with company policies.
- Trained new employees on operational procedures, product knowledge, customer service techniques, and safety protocols.
- Maintained cleanliness standards throughout the store at all times according to company policies.
- Ordered supplies from vendors based on budget restrictions while ensuring quality standards were met.
Labourer
Beretta Farms
09.2022 - 12.2022
- Performed manual labor tasks such as meat sorting labeling and packaging.
- Maintained all safety protocols while working on job sites, including wearing personal protective gear and sanitizing.
- Worked collaboratively in diverse environment with various employees.
Sales Associate/Cashier
Macs Convenience Store
11.2014 - 11.2015
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to process sales transactions and handle payments.
- Tagged new merchandise for sale and updated signs.
- Introduced promotions and sale opportunities, enticing customers.
Education
Bachelor of Science (B.S.) - Industrial engineering
Lyceum of the Philippines
Manila04.1990
Skills
- Customer Service
- Financial Industry Regulation Compliance
- Problem-solving abilities
- Teamwork and Collaboration
- Liquor Law Compliance
Accomplishments
* Recipient of several cash incentives for meeting the company monthly sales and revenue targets.
* Selected as one of the "Top Nine Excellent Financial Service Representatives" for 3rd Quarter 2025 among 96 Money Mart branches in western Canada.
Languages
English
Full Professional
Certification
Transportation of Dangerous Goods by Land
Timeline
Financial Services Representative
National Money Mart
10.2024 - Current
Delivery Driver/Courrier
Intelcom/Dragonfly
07.2024 - Current
Private Caregiver
EI Family Caregiver
02.2024 - 09.2024
Liquor Store Supervisor
2501915 Alberta Ltd
06.2023 - 02.2024
Labourer
Beretta Farms
09.2022 - 12.2022
Liquor Store Supervisor
1874684 Alberta Ltd
11.2015 - 04.2023
Sales Associate/Cashier
Macs Convenience Store
11.2014 - 11.2015
Bachelor of Science (B.S.) - Industrial engineering
Lyceum of the Philippines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse