Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Francisco Santos

Toronto,ON

Summary

Compassionate and dedicated healthcare support professional with over 15 years of experience providing high-quality personal care, support services, and environmental assistance in hospital and community living settings. Skilled in assisting individuals with daily living activities, mobility support, and personal hygiene while upholding dignity, safety, and privacy. Strong background in both patient-facing and behind-the-scenes roles including Operating Room support, emergency department assistance, and housekeeping operations. Certified in Personal Support Work, CPR-C, and Emergency First Aid, with additional training in Non-Violent Crisis Intervention and Patient Handling. Recognized for a strong work ethic, cultural sensitivity, and ability to build trusting relationships with clients, families, and healthcare teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SUPPORT SERVICES ATTENDANT

PACE Independent Living
03.2018 - Current
  • Assist clients in their homes with non-medical daily living tasks, following individualized service plans.
  • Perform personal care routines including bathing, grooming, and toileting.
  • Safely lift and transfer clients using prescribed techniques and equipment.
  • Support clients with bowel/bladder procedures and mobility exercises.
  • Prepare meals, assist with feeding, and perform light housekeeping.
  • Uphold clients’ dignity, safety, and privacy at all times.

LABOUR & DELIVERY / OPERATING ROOM SUPPORT

Mount Sinai Hospital
01.2014 - 01.2017
  • Prepared and maintained operating room environments before and after procedures.
  • Transported patients safely and ensured rooms were sterile and stocked.
  • Collaborated with nurses and surgical teams to support smooth workflow.

SERVICE ASSISTANT / EMERGENCY DEPARTMENT

Mount Sinai Hospital
01.2006 - 01.2014
  • Maintained clean, safe patient environments.
  • Supported menu selection and meal delivery to patients.
  • Assisted with patient and equipment transport.
  • Replenished medical supplies and inventory.

HOUSEKEEPING PROJECT STAFF

Mount Sinai Hospital
01.2009 - 01.2010
  • Removed waste and soiled linen, cleaned and disinfected patient rooms.
  • Maintained hospital floors and sanitation standards.
  • Replenished patient room supplies.

Skills

  • Personal care assistance (bathing, grooming, toileting, dressing, feeding)
  • Safe patient lifting and transferring (mechanical lifts, prescribed techniques)
  • Bowel and bladder support, incontinence care
  • Range of motion exercises and mobility support
  • Meal preparation and feeding assistance
  • Infection prevention and WHMIS knowledge
  • Light housekeeping, cleaning, and laundry duties
  • Emergency First Aid and CPR-C certified
  • Non-Violent Crisis Intervention trained
  • Musculoskeletal Disorder (MSD) prevention and proper body mechanics
  • Strong interpersonal and verbal communication skills
  • Empathetic, reliable, and culturally sensitive caregiver
  • Computer skills: MS Word, Excel, basic keyboarding
  • Team-oriented and able to work independently
  • Knowledge of hospital procedures and environmental services

Certification

  • Personal Support Worker Certificate | Platinum-Care.Com Corporation
  • Non-Violent Crisis Intervention Training| Mount Sinai Hospital
  • Musculoskeletal Disorder (MSD) Prevention & Patient Handling Training| Mount Sinai Hospital
  • Emergency First Aid & CPR-C Certified

Timeline

SUPPORT SERVICES ATTENDANT

PACE Independent Living
03.2018 - Current

LABOUR & DELIVERY / OPERATING ROOM SUPPORT

Mount Sinai Hospital
01.2014 - 01.2017

HOUSEKEEPING PROJECT STAFF

Mount Sinai Hospital
01.2009 - 01.2010

SERVICE ASSISTANT / EMERGENCY DEPARTMENT

Mount Sinai Hospital
01.2006 - 01.2014

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Francisco Santos