Francisco Sanchez
Anaheim
Summary
Strong leader and problem-solver who can quickly adapt to situation as needed due to unforeseen daily challenges. Excel in customer service satisfaction while ensuring a clean, safe, and productive work place environment. Oversee daily sales to ensure labor and food costs are being met to company standards. Audited daily cash sales to establish system of accountability
Overview
9
9
years of professional experience
Work History
General Manager
Farmer Boys
602 S. Harbor Blvd. La Habra CA 90631
04.2016 - Current
- Managed all aspects of daily operations, including managing budgets, inventory/labor control, and vendor relations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Shift Manager
Little Caesars
211 W. Katella Ave Orange CA 92867
08.2014 - 03.2016
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of establishment
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Katella High School
06.2015
Skills
- Ability to master new skills quickly
- Efficient and professional under any circumstance
- Thrives in a team environment
- Customer service satisfaction
- Lead by example
- Time management
- Cash handling
Timeline
General Manager
Farmer Boys
04.2016 - Current
Shift Manager
Little Caesars
08.2014 - 03.2016
High School Diploma -
Katella High School