Francisco Rodriguez
Brea
Summary
Dynamic and detail-oriented restaurant professional with a proven track record at Olive Pit, excelling in client satisfaction management and efficient service. Recognized for enhancing guest experiences through exceptional communication and effective teamwork, while maintaining high standards of cleanliness and order accuracy in fast-paced environments.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
20
20
years of professional experience
Work History
Restaurant Server
Olive Pit
02.2020 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to optimize food presentation and quality consistency.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Conducted daily inventory checks to ensure adequate stock levels of supplies and beverages.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Assistant
The Catch
06.2016 - 03.2020
- Assisted servers in delivering high-quality dining experiences, ensuring prompt service and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and maintain cleanliness standards.
- Managed inventory of supplies, coordinating orders and minimizing waste effectively.
- Trained new team members on restaurant procedures and customer service techniques.
- Supported daily operations through effective communication with front-of-house and back-of-house teams.
- Enhanced workflow efficiency by organizing dining area and maintaining table settings consistently.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Assisted customers with carry-out service.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Sales Associate
Corner Bakery Cafe
06.2005 - 08.2018
- Provided exceptional customer service, enhancing overall shopping experience.
- Executed merchandising strategies, optimizing product placement for increased visibility.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on product knowledge and effective sales techniques.
- Managed cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
High School Diploma -
Mexico
Mexico07-1998
Skills
- Client satisfaction management
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- POS system operation
- Cash handling
- Cleaning and sanitizing
- Order accuracy
- Menu memorization
- Detail-oriented
- Table setting
- Allergy awareness
- High volume dining
- Safe food handling
- Suggestive selling
- Tableside service
- Memory retention
- Professional appearance
- Relationship management
- Alcohol service
- Daily specials memorization
- Guest relations management
- Bar terminology
- Banquet coordination
- Food station setup
- Wine pairings
- Wine service
- Customer service
- Team collaboration
- Efficient service
- Table management
- Menu recommendations
Languages
Spanish
Professional Working
Timeline
Restaurant Server
Olive Pit
02.2020 - Current
Server Assistant
The Catch
06.2016 - 03.2020
Sales Associate
Corner Bakery Cafe
06.2005 - 08.2018
High School Diploma -
Mexico