Francisco REYES
Calgary,AB
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment. Versatile hospitality professional with 10-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
29
29
years of professional experience
Work History
Cook
A&W® Restaurant Telus Convention Center
05.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Night Audit/ Front Desk Agent
Hampton Inn and Suites Calgary Airport
06.2019 - 04.2025
- Collected room deposits, fees, and payments.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Streamlined check-in and check-out processes for increased efficiency.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Housekeeping Supervisor
Lakeview Signature Inn & Suites Calgary Airport
09.2011 - 03.2020
- Assigned housekeeping staff their duties and inspections to conform to the prescribed standard of cleanliness
- Investigates complaints regarding housekeeping service and takes corrective action
- Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs to prepare work assignments
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
Front Desk Agent / Night Audit
Lakeview Signature Inn & Suites Calgary Airport
10.2009 - 10.2019
- Act as hotel system liaison during night
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Airport Cleaner
Concorde (Janitorial) Airport Services
01.2018 - 03.2019
- Responsible for areas assigned by the supervisor, removing debris, and keeping areas neat and tidy
- Vacuums and buffs floors, shampoos carpet, empties trash receptacles, and replace lining of trash cans
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Cook (Part Time)
A&W Restaurant Barlow Trail
11.2014 - 01.2018
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Housekeeping Room Attendant
Lakeview Signature Inn & Suites Calgary Airport
09.2009 - 08.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Yield Manager (Room Division)
Pulai Springs Resort Berhad
09.2007 - 05.2008
- Ensure that yield management always practices maximizing revenue & increasing profitability
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Reservation Manager
Berjaya Hotels and Resorts
10.2006 - 08.2007
- Supervised day-to-day operations to meet performance, quality and service expectations
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Maintained a high level of confidentiality when handling sensitive customer information or personal data.
Night Manager
Berjaya Hotels and Resorts
08.2005 - 09.2006
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Managed 35 employees in delivering smooth, productive night shift operations.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Reservation Officer
Berjaya Hotels and Resorts
06.2004 - 07.2005
Reservation Coordinator
Berjaya Hotels and Resorts
05.2003 - 06.2004
Food and Beverage Server
Berjaya Tioman Beach Golf & Spa Resort
08.1996 - 07.2001
Education
Medical Office Assistant
Prairie Western College
Calgary, AB04.2021
High School Diploma -
Southern Institute
PhilippinesSkills
- Multitasking and organization
- Hospitality and service industry background
- Problem-solving skills
- Time management
- Guest relations
- Credit and cash payments
- Customer service
- Cash handling
- Guest services
- Oral and written communications
- Hospitality service expertise
- Front desk management
- Listening skills
- Guest accommodations
Languages
English
Timeline
Cook
A&W® Restaurant Telus Convention Center
05.2020 - Current
Night Audit/ Front Desk Agent
Hampton Inn and Suites Calgary Airport
06.2019 - 04.2025
Airport Cleaner
Concorde (Janitorial) Airport Services
01.2018 - 03.2019
Cook (Part Time)
A&W Restaurant Barlow Trail
11.2014 - 01.2018
Housekeeping Supervisor
Lakeview Signature Inn & Suites Calgary Airport
09.2011 - 03.2020
Front Desk Agent / Night Audit
Lakeview Signature Inn & Suites Calgary Airport
10.2009 - 10.2019
Housekeeping Room Attendant
Lakeview Signature Inn & Suites Calgary Airport
09.2009 - 08.2011
Yield Manager (Room Division)
Pulai Springs Resort Berhad
09.2007 - 05.2008
Assistant Reservation Manager
Berjaya Hotels and Resorts
10.2006 - 08.2007
Night Manager
Berjaya Hotels and Resorts
08.2005 - 09.2006
Reservation Officer
Berjaya Hotels and Resorts
06.2004 - 07.2005
Reservation Coordinator
Berjaya Hotels and Resorts
05.2003 - 06.2004
Food and Beverage Server
Berjaya Tioman Beach Golf & Spa Resort
08.1996 - 07.2001
Medical Office Assistant
Prairie Western College
High School Diploma -
Southern Institute
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