Francisco Monroy
Fullerton
Summary
Dynamic hospitality professional with a proven track record at The Old Spaghetti Factory, excelling in customer service and team collaboration. Adept at multitasking and effective time management, I consistently enhanced guest satisfaction through exceptional communication and efficient food delivery. Recognized for maintaining a positive work environment and adapting to high-pressure situations.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
2
2
years of professional experience
Work History
Host
The Old Spaghetti Factory International Inc.
08.2023 - Current
- Welcomed guests and provided excellent customer service to enhance dining experience.
- Managed seating arrangements to optimize flow and maintain guest satisfaction.
- Assisted in training new staff on hospitality standards and operational procedures.
- Communicated effectively with kitchen and service staff to ensure timely food delivery.
- Handled reservations and maintained accurate waitlist records to improve efficiency.
- Monitored dining area for cleanliness and organized tables for upcoming guests.
- Collaborated with team members to resolve guest inquiries promptly and professionally.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Food Runner
The Old Spaghetti Factory International Inc.
08.2023 - Current
- Delivered food promptly to ensure optimal guest satisfaction and dining experience.
- Coordinated with kitchen staff to streamline food preparation and service processes.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Communicated effectively with servers to track order statuses and address guest inquiries.
- Adapted quickly to changing priorities during peak service hours, enhancing operational efficiency.
- Supported training of new food runners, fostering a collaborative team environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Sage Oak Charter School
Redlands, CA06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- POS software
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Host
The Old Spaghetti Factory International Inc.
08.2023 - Current
Food Runner
The Old Spaghetti Factory International Inc.
08.2023 - Current
Sage Oak Charter School
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