Francisco Mejia
San Lorenzo
Summary
Dynamic Service Advisor with a proven track record at Dublin Nissan, excelling in customer service and client retention. Leveraged vehicle service knowledge to consistently exceed sales targets while fostering trust and loyalty. Skilled in upselling and effective communication, ensuring seamless coordination between customers and technicians for optimal service delivery.
Overview
9
9
years of professional experience
Work History
Service Advisor
Dublin Nissan
05.2019 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Technician
San Leandro Nissan
04.2016 - 04.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Arroyo High School
San Lorenzo, CA06-2015
Associate of Arts - Automotive Program
Chabot College
Hayward, CA06-2017
Nissan -
Nissan Manufactor Training
Livermore, CA11-2017
Skills
- Customer service & Client Retention
- Vehicle Service & Maintenance Knowledge
- Repair Order Preparation & Documentation
- Upselling & Service Package Recommendations
- Communications Between Costumers & Technicians
- Appointment Scheduling & Workflow Coordination
- Knowledge of CDK, Reynolds & Reynolds, and Teckion
- Warranty & Recall Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Dublin Nissan
05.2019 - Current
Service Technician
San Leandro Nissan
04.2016 - 04.2019
Arroyo High School
Associate of Arts - Automotive Program
Chabot College
Nissan -
Nissan Manufactor Training
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