Francisco Lucio
East Palo Alto
Summary
Client Advisor with a proven track record at Louis Vuitton, excelling in client retention strategies and consultative selling. Leveraged bilingual communication skills to enhance customer engagement and satisfaction. Recognized for strengthening client relationships and delivering tailored solutions, contributing to a significant increase in client loyalty.
Overview
13
13
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
10.2019 - Current
- Provided tailored solutions to enhance client satisfaction.
- Strengthened client connections, increasing satisfaction.
- Assisted in inventory management, ensuring product availability and organization.
- Conducted product demonstrations, showcasing features to educate clients effectively.
- Managed client concerns swiftly, upholding exceptional service quality.
- Participated in training sessions, improving product knowledge and sales techniques.
- Assessed market trends to deliver insights for optimizing customer engagement strategies.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Supervisor
Starbucks
03.2016 - 02.2022
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on beverage preparation and customer engagement techniques.
- Monitored inventory levels and coordinated restocking procedures to minimize shortages.
- Implemented training programs for new hires, enhancing team productivity and service quality.
- Resolved customer complaints promptly to maintain loyalty and enhance brand reputation.
- Ensured compliance with health and safety regulations within the store environment.
Sales Associate
Nike
02.2015 - 01.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring attractive product displays aligned with brand guidelines.
- Processed sales transactions accurately using point-of-sale systems, contributing to efficient store operations.
- Collaborated with team members to achieve sales goals and deliver exceptional customer service consistently.
Store Manager
Oil Changers
05.2012 - 01.2015
- Assisted in daily store operations and ensured efficient workflow.
- Learned inventory management systems to maintain stock accuracy.
- Supported team in delivering excellent customer service experiences.
- Participated in training sessions to enhance product knowledge and sales skills.
Education
College of San Mateo
San Mateo, CAHigh School Diploma -
Woodside High School
Woodside, CA06.2013
Skills
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Money handling
- Customer engagement
- Work training
- Client engagement
- Cash flow management
- Critical thinking
- Bilingual-Spanish & English
- Communication
- Flexibility
- Leadership
Languages
Spanish
Professional Working
Timeline
Client Advisor
Louis Vuitton - LVMH
10.2019 - Current
Supervisor
Starbucks
03.2016 - 02.2022
Sales Associate
Nike
02.2015 - 01.2019
Store Manager
Oil Changers
05.2012 - 01.2015
College of San Mateo
High School Diploma -
Woodside High School
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