Francisco Gonzalez
Calgary,Alberta
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Senior Analyst
Enverus
07.2022 - Current
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Evaluated performance and policies against metrics.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
Senior Administrator
ATB Financial
07.2017 - 06.2022
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Recognized escalation needs and connected customers with advanced support staff.
- Troubleshot problems with software, hardware and networking for users.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked within task management system to receive, manage and close support requests.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
Senior Loan Processor
ATB Financial
10.2016 - 07.2017
- Handled any conditions sent from underwriting departments
- Upheld complete confidentiality of all submitted information according to release guidelines
- Collaborated with stakeholders to manage loan files and databases and prepare general correspondence
- Reviewed financial statements and contacted institutions and customers to clarify details
- Evaluated approvals against established bank and government lending standards.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering all types of loans.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
General Laborer
Cascades
01.2016 - 12.2016
- Generated daily productivity records and assisted senior leadership during executive decision-making processes
- Followed written instructions to construct various types of equipment.
- Assisted team members with tasks that require group effort.
- Loaded, unloaded and moved material to and from storage and production areas.
- Notified supervisors of defective equipment or material.
- Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Performed quality checks on products and materials to identify any defects
- Worked alongside staff to discuss and implement best practices and exceed team objectives
Legal Administrative Assistant
The Law Office Of Georges Rivard
01.2010 - 01.2016
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval
- Managed over 100 accounts and client records of clients, observing confidentiality and extreme discretion
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Scheduled and coordinated meetings between legal teams and clients.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Analyzed client balance sheets for auditing purposes
Education
Bachelor of Commerce - Accounting And Finance
University of Ottawa
Ottawa, ON05.2016
Skills
- Financial document review
- Information Verification
- Created reports
- Processing procedures
- Organization and Time
- Management
- Excellent work ethic
- Project Management
- Data management
- Ticket Management
- Loan Applications
- Issue and Resolution Tracking
- Technical Support and Assistance
- Troubleshooting Network Issues
- Collaborative Team Player
- Resolving Problems and Incidents
- Customer Implementation Support
- Customer Transactions
- Customer Service Support
- Account Closing
- Organizational Skills
- Analytical and Methodical
- Systems Analysis
- Account Administration
- Billing Procedures
- Database Systems
- Data Communications
- Flexible and Adaptable
- Financial Modeling
- Analytics program experience
- Financial Forecasting
Accomplishments
- Collaborated with team of 10 in the development of CMHC Securitization.
- Achieved 120% by completing over 1000 ServiceNow requests with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Analyst
Enverus
07.2022 - Current
Senior Administrator
ATB Financial
07.2017 - 06.2022
Senior Loan Processor
ATB Financial
10.2016 - 07.2017
General Laborer
Cascades
01.2016 - 12.2016
Legal Administrative Assistant
The Law Office Of Georges Rivard
01.2010 - 01.2016
Bachelor of Commerce - Accounting And Finance
University of Ottawa
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