FRANCISCO GERDON DELA PASION
Burnaby,Canada
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping – CASUAL
George Derby Center
03.2023 - Current
- Sweep, mop, wash, wax, and polish floors
- Dust furniture and vacuum carpeting and area rugs, draperies, and upholstered furniture
- Make beds, change sheets and distribute clean towels and toiletries
- Attend to guests' requests for extra supplies
- Stock linen closets and other supplies areas
Janitorial Cleaner
Bee Clean
04.2022 - 02.2023
- Cleaning in different stations, collecting garbage, mopping platforms, and disinfecting escalators
- Maintained safety protocols through the safety and handling of equipment and chemicals
- Cleaned floors and surfaces by sweeping, mopping, and dusting
- Replenished supply of hand soap, paper towels, and other consumables
- Removed trash bags and placed recyclable materials in designated disposable places
- Transported trash and hazardous waste to appropriate disposal places
- Responded to emergency cleaning requests to meet client expectations
- Restocked supplies, replacing toiletries, liners, and soaps
Janitor
Success China Town Service Center
10.2021 - 03.2022
- Cleaning in different stations, collecting garbage, mopping platforms, and disinfecting escalators
- Maintained safety protocols through the safety and handling of equipment and chemicals
- Cleaned floors and surfaces by sweeping, mopping, and dusting
- Replenished supply of hand soap, paper towels, and other consumables
- Removed trash bags and placed recyclable materials in designated disposable places
Janitor
The New Vista Home Care Facility
05.2021 - 09.2021
- Removed trash bags and placed recyclable materials in designated disposable places
- Transported trash and hazardous waste to appropriate disposal places
- Responded to emergency cleaning requests to meet client expectations
- Restocked supplies, replacing toiletries, liners, and soaps
Customer Service at Door dash
Teletech Philippines
03.2019 - 02.2021
- Answering customer inquiries
- Not taking orders
- Team Leader
CSR at Dish Network
SPI CRM
05.2013 - 01.2019
- Answering customer inquiries
- Taking bill retention
- Reconnecting account cut line
- Team Leader
Education
Bachelor of Business Management - Marketing
Acsenda School of Management
Vancouver, B.C12.2024
Skills
- Available to Lift 40 pounds
- Interior and exterior cleaning
- Productivity and time management
- Quality control
- Multi-tasking and prioritization
- Strong work ethic
- Positive team player
- Willingness to learn
Certification
- WHIMIS, JR2-B2WRA
- Food Safe Level 1, 1182099
References
Ikjot Sighn, 7783187230, Bee Clean Supervisor
Languages
English
Professional Working
Timeline
Housekeeping – CASUAL
George Derby Center
03.2023 - Current
Janitorial Cleaner
Bee Clean
04.2022 - 02.2023
Janitor
Success China Town Service Center
10.2021 - 03.2022
Janitor
The New Vista Home Care Facility
05.2021 - 09.2021
Customer Service at Door dash
Teletech Philippines
03.2019 - 02.2021
CSR at Dish Network
SPI CRM
05.2013 - 01.2019
Bachelor of Business Management - Marketing
Acsenda School of Management
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