Francisco Garcia Nunez
Scarborough,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Sales Manager
Canada Prime Marketing
04.2023 - 12.2023
- Traveled to over 80 customer locations per day to analyze technical challenges, create dynamic strategies and rapidly implement sales solutions.
- Fostered positive relationships with team members to improve company culture and increase productivity in 12%.
- Communicated with over 100 potential customers per week to understand needs and preferences to close over 85% of sales.
Qualfon Chat Customer Service Bilingual Agent
Telemark Co
09.2021 - 12.2022
- Clarified customer requirements, probed for understanding and used decision-support tools and resources to appropriately offer resolution to customer
- Identified and responded over 60 customers requests and concerns through email and online chat for both English and Spanish-speaking customers
- Handled and promptly resolved over 50 daily customer complaints to maintain professional relationships.
Back Office Assistant
Allianz Partners
04.2019 - 08.2020
- Provided support to over 35 company employees per hour by copying, faxing, and filing documents
- Routed business correspondence, documents, and messages to correct departments and staff members
- Drafted professional memos, letters, and marketing copy to support business objectives and growth in 10%
Customer Service/ Sales Representative, Bilingual Agent
Palace Resorts
11.2017 - 02.2019
- Informed over 50 customers of sales and promotions to build customer base, boost traffic and increase customer loyalty
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 75% of issues.
Forklift Operator
Idea Interior
01.2017 - 11.2017
- Unloaded and stacked furniture by raising and lowering lifting devices with 100% of success.
- Maneuvered forklift safely in congested and confined areas using good attention to detail and cautious movements.
- Coordinated with other lift truck drivers and production personnel to process over 50 orders efficiently every day.
Education
International Affairs Intern: Political Science With International Relations
Universidad Del Valle De Mexico
License Certificate - Forklift
Commercial Driving Training Center
Toronto12.2023
Skills
- Problem solving
- Customer satisfaction
- Sales operations
- Technical support
- Fluent Communication
- Decision Making
- Task Prioritization
- Active Listening
- Written Communication
- Adaptability
- Materials Transport
- Safety Awareness
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Certification
- Licensed Lift truck operator
Timeline
Technical Sales Manager
Canada Prime Marketing
04.2023 - 12.2023
Qualfon Chat Customer Service Bilingual Agent
Telemark Co
09.2021 - 12.2022
Back Office Assistant
Allianz Partners
04.2019 - 08.2020
Customer Service/ Sales Representative, Bilingual Agent
Palace Resorts
11.2017 - 02.2019
Forklift Operator
Idea Interior
01.2017 - 11.2017
International Affairs Intern: Political Science With International Relations
Universidad Del Valle De Mexico
License Certificate - Forklift
Commercial Driving Training Center
- Licensed Lift truck operator
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