Summary
Overview
Work History
Education
Skills
Timeline
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Francisco Diaz

Cashier & Barista
East Palo Alto

Summary

Bilingual (English/Spanish) Customer Service & Sales Professional with 12+ years of experience in high-volume, client-facing roles across retail, construction, technology, and operations. Skilled in relationship building, cross-selling, compliance, and financial transaction accuracy. Proven ability to adapt to diverse industries while maintaining excellent customer satisfaction.

Overview

9
9
years of professional experience
1
1
Language

Work History

Barista & Cashier

Starbucks
09.2024 - Current
  • Serve 100+ customers daily while maintaining 98% cash-handling accuracy.
  • Prepare and serve beverages while upselling food items to increase revenue.
  • Maintain compliance with safety and sanitation standards.

Temporary Assistant Project Manager

TKS Construction
07.2024 - 08.2024
  • Assisted with site preparation to meet inspection deadlines.
  • Coordinated subcontractors and supported budgeting and scheduling.
  • Performed quality checks after each construction phase.

Cashier

Shell Gas Station
02.2024 - 05.2024
  • Processed customer transactions efficiently and maintained inventory.
  • Delivered friendly, attentive service in a high-volume environment.

Media Operations Analyst (Hybrid)

Wipro at Meta
01.2021 - 01.2023
  • Managed compliance for 200+ news publishers with 95%+ accuracy.
  • Reviewed, processed, and escalated journalist applications to ensure policy adherence.
  • Served as a bilingual specialist for Spanish/English & Portuguese requests.
  • Trained and mentored new hires in 20+ workflows.

Solar Installer

Tesla
12.2020 - 01.2021
  • Installed solar modules and performed DC/AC electrical troubleshooting.
  • Conducted roof safety assessments to meet compliance standards.

Forklift Operator

Cwalla
08.2018 - 01.2020
  • Operated forklift to organize and load steel materials.
  • Assisted customers with orders and maintained inventory records.

Sales Associate

Sprint
10.2016 - 06.2018
  • Consistently exceeded sales goals through relationship-based selling.
  • Guided customers through purchasing decisions, activations, and product education.
  • Built repeat business through personalized follow-ups.

Education

HS Diploma -

Redwood High School
Redwood City, CA

Associate Degree - Administration of Criminal Justice

College of San Mateo
San Mateo, CA
05-2027

Pre-Apprenticeship Carpentry Program - undefined

JobTrain
Menlo Park, CA
01.2019

Skills

  • Client Relationship
  • Sales, Cross-Selling & Upselling
  • Compliance & Risk Awareness
  • Financial Transaction Accuracy
  • Bilingual Communication (English/Spanish)
  • Conflict Resolution & Problem Solving
  • Microsoft Office & Technology Proficiency
  • High-Volume Customer Service

Timeline

Barista & Cashier

Starbucks
09.2024 - Current

Temporary Assistant Project Manager

TKS Construction
07.2024 - 08.2024

Cashier

Shell Gas Station
02.2024 - 05.2024

Media Operations Analyst (Hybrid)

Wipro at Meta
01.2021 - 01.2023

Solar Installer

Tesla
12.2020 - 01.2021

Forklift Operator

Cwalla
08.2018 - 01.2020

Sales Associate

Sprint
10.2016 - 06.2018

Pre-Apprenticeship Carpentry Program - undefined

JobTrain

HS Diploma -

Redwood High School

Associate Degree - Administration of Criminal Justice

College of San Mateo

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Francisco DiazCashier & Barista