Francisco Cotia
Server
Toronto,ON
Summary
A dedicated and customer-oriented restaurant server with 5 years of experience in providing exceptional service. Seeking a position as a server to utilize my strong interpersonal skills, attention to detail, and extensive knowledge of food and beverages.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Server
Copacabana Brazilian Steakhouse
2019.01 - Current
- Greeted and seated customers promptly, providing menus and answering any questions
- Took accurate food and beverage orders, ensuring special dietary needs and preferences were addressed
- Communicated effectively with the kitchen staff to ensure timely and accurate order delivery
- Provided exceptional customer service, ensuring customer satisfaction and resolving any issues promptly
- Processed payments, handled cash transactions, and maintained accurate records
- Assisted in maintaining cleanliness and organization of the dining area.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma - Tourism And Hospitality - Travel Services Management
Centennial College
Scarborough, ON 2019.01 - 2020.05
Intensive English Course
Stafford House
5 Park Home Ave 6th Floor, North York, ON M2N 6L4 2018.05 - 2018.07
Essential English Course
Stafford House
5 Park Home Ave 6th Floor, North York, ON M2N 6L4 2018.02 - 2018.08
Skills
-Excellent communication and interpersonal skills
-Deep understanding of food and beverage preparation
-Proficient in POS systems and order processing
-Ability to handle multiple tasks and work under pressure
-Strong attention to detail and cleanliness standards
-Exceptional customer service and problem-solving abilities
Timeline
Server
Copacabana Brazilian Steakhouse
2019.01 - Current
Diploma - Tourism And Hospitality - Travel Services Management
Centennial College
2019.01 - 2020.05
Intensive English Course
Stafford House
2018.05 - 2018.07
Essential English Course
Stafford House
2018.02 - 2018.08