Francisco Cortes Diaz

• Patrolled assigned areas to ensure public safety and security.
• Responded to emergency calls and incidents promptly.
• Conducted investigations of reported crimes and suspicious activities.
• Monitored surveillance systems for potential threats or disturbances.
• Responded to radio dispatches regarding disturbances or criminal acts in progress.
• Patrolled assigned areas to detect criminal activity and provide public safety.
• Monitored and investigated suspicions persons and situations and unusual activities.
• Monitored security cameras located throughout the properties for suspicious activity.

• Monitored store premises to prevent theft and ensure safety compliance.
• Collaborated with management to implement security protocols and emergency procedures.
• Assisted customers and staff by addressing safety concerns and providing support.
• Reviewed surveillance footage to identify suspicious behavior or incidents.
• Reported incidents and prepared detailed documentation for investigations.
• Greeted customers entering the store while screening for potential shoplifters or trespassers.
• Enforced store policies and procedures related to customer service, theft prevention, and safety.
• Monitored surveillance equipment including cameras to detect security risks.
• Advised store management on ways to improve overall security measures within the establishment.
• Performed routine checks on staff members' bags upon entry and exit from the premises.
• Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.

I worked with staff pro between the years of 2007 to 2009 and again between 2015 to 2017.

• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
• Searched individuals and baggage for devices, weapons and other prohibited items.
• Circulated among patrons and customers to keep abreast of emergent security situations.
• Operated and maintained x-ray and metal detection devices at building checkpoints.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Provided security presence for large events with attendees ranging from a few hundred to tens of thousands.
• Guarded restricted areas to prevent unauthorized entry.
• Operated scanning equipment to keep entrance lines moving efficiently.
• Documented all security-related situations and submitted in-depth reports to superiors.
• Investigated disturbances and used proportional and strategic responses to handle different types of issues.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Communicated with team members and management via radio,
• Provided friendly and professional assistance to employees, visitors and customers.
• Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at several concert, events and trade show events.
• Protected and escorted VIPs to designated locations.
• Stood watch at key locations thought venues allowing only authorized traffic to move through.
• Ushered attendees away from fire lanes and to prevent cluttering of aisles.
• Provided customer service to attendees as needed.