Francisco Cadorna
Winnipeg,MB
Summary
Skilled in customer service and problem-solving, I excelled at Royal Bank of Canada by enhancing customer loyalty through empathetic dispute resolution. As a Shift Manager at KFC, I boosted team performance through effective training and leadership. My critical thinking and active listening skills ensure high-quality service delivery and team cohesion.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Royal Bank of Canada, RBC
11.2012 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Production Worker
Value Village
10.2012 - 12.2012
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Shift Manager
KFC
12.2011 - 12.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
BBA - Business Management
Polytechnic University of The Philippines
Philippines03-2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
Royal Bank of Canada, RBC
11.2012 - 03.2019
Production Worker
Value Village
10.2012 - 12.2012
Shift Manager
KFC
12.2011 - 12.2012
BBA - Business Management
Polytechnic University of The Philippines
Similar Profiles
Brendon RupasenaBrendon Rupasena
Learning Enablement Lead at Royal Bank of Canada, RBCLearning Enablement Lead at Royal Bank of Canada, RBC
PARMEET KAURPARMEET KAUR
Collections Officer at Royal Bank of Canada, RBCCollections Officer at Royal Bank of Canada, RBC
Kelly ClarkeKelly Clarke
Cash Cage Associate at Royal Bank of Canada, RBCCash Cage Associate at Royal Bank of Canada, RBC
Rahul SharmaRahul Sharma
Managing Director & Head of Western Canada at Royal Bank Of Canada, RBCManaging Director & Head of Western Canada at Royal Bank Of Canada, RBC
Paul OdiasePaul Odiase
Caregiver at CompanyCaregiver at Company