Front Desk Supervisor
Silvercrest Lodge
Grande Prairie AB
04.2012 - Current
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.