Francisca Sindangan
TORONTO,ON
Summary
Strong and dependable Assistant Manager with excellent leadership and communication skills. Experienced in supporting daily operations, supervising team members, resolving customer concerns, training staff, and maintaining a positive and productive workplace. Able to make effective decisions, prioritize tasks, and support the manager in achieving team and business goals.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Keyholder/Coordinator
TjxCanada
01.2019 - Current
- Managed opening and closing of TJX Canada store, ensuring compliance with key holder procedures.
- Ensured store was opened and closed in a timely manner according to company policies.
- Oversaw sales floor associates during peak shifts, ensuring optimal store coverage.
- Trained new associate on the sales floor how to merchandise according to standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled customer concerns and resolved issues with professional retail service.
- Monitored fitting rooms, fitting room returns, and front-end traffic flow.
- Supports the team and communicate clearly delegate responsibilities based on each associate's strength and follow to make sure our goals are achieved
Merchandise Coordinator
Tjx Canada
Toronto, Ontario
03.2015 - Current
- Oversaw handling, sorting, and processing of merchandise, ensuring quality control before reaching sales floor
- Developed and implemented strategies for optimizing product display, placement and availability in store.
- Created visual merchandising plans to maximize sales of products within designated areas of the store.
- Designed visually appealing merchandise displays best of the best merchandise in the features
- Coached and trained team members on proper merchandising techniques.
- Provided updates and feedback to the team to ensure alignment with merchandising priorities
- Supported floor sets and visual merchandising during seasonal merchandise transitions.
- Maintained clean, organized displays following TJX Canada merchandising guidelines.
- Arranged items in favorable positions and areas of the store to attract customers and optimize sales.
- Analyzed customer feedback data regularly in order to identify opportunities for improvement in merchandising practices.
Education
Certificate - Caregiver Training
Lifeline International Institute
Dumaguete , Philippines 04.2007 - 10.2007
Bachelor of Science - Computer Applications Development
Foundation University
Dumaguete , Philippines 06.1996 - 03.2000
Guinsularan National High School
Duero , Bohol Philippines Skills
- Merchandising Accuracy
- Customer Service
- Team Management
- Team Development
- Leadership
- Effective Communication
- Store opening
- Store closing
- Key holder procedures
- Floor set execution
- Sales floor supervision
- Team training
- Problem Solving
- Decision Making
- Time Management
Timeline
Keyholder/Coordinator
TjxCanada
01.2019 - Current
Merchandise Coordinator
Tjx Canada
03.2015 - Current
Certificate - Caregiver Training
Lifeline International Institute
04.2007 - 10.2007
Bachelor of Science - Computer Applications Development
Foundation University
06.1996 - 03.2000
Guinsularan National High School