Francisca Rocha
Hayward
Summary
Adaptable individual with a strong background in caregiving and retail management. Skilled in patient coordination and recovery processes, leading to increased client satisfaction. Experienced in fostering team growth and training initiatives, driving overall business success.
Overview
10
10
years of professional experience
Work History
In-Home Caregiver
Self-employed
Hayward
01.2023 - Current
- Provided medical care for multiple family members with various conditions over the last two years.
- Ensured effective communication between medical professionals and insurance representatives.
- Basic self-understanding of insurance procedures and coding.
- Engaged in physical and recreational activities to support their health and mental well-being.
- Prepared nutritious meals, conducted grocery shopping, and monitored food consumption.
- Maintained a safe environment by eliminating potential fall hazards, and implementing safety measures to reduce trips to hospitals. I: E Safety guards.
- Nurtured patience and understanding through difficult interactions.
- Manages medications, appointments, schedules, and transportation.
Part time Keyholder and Manager
Torrid
Hayward
08.2022 - 01.2023
- Was able to open and close the store by myself with my 1.5 years of knowledge and experience.
- Trained an average of eight employees to ensure effective work transitioning.
- Organized bank deposits and security procedures to ensure safety are maintained.
- Inspected the store to identify any maintenance issues and reported them frequently.
- Developed schedules for associates based on the needs of the store and the employees.
- Manage and organize the daily credit card and sales goals, breaks and lunches, expectations for customer satisfaction, and KPI knowledge.
- Tracked trends and sales to design a store to maximize sales by 30%.
- Exceeded quarterly sales goals for the whole district by 15% in two consecutive years.
- Assisted customers with account inquiries and transaction support with their TORRID credit card, and collected payments.
- Verified the accuracy of register tills at the beginning and end of the shift.
Part Time Sales Associate
Torrid
Hayward
01.2021 - 07.2022
- Operated in a family-friendly mall and team environment.
- Successfully upsold items by 30% to enhance customer satisfaction.
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Answered an average of 14 phone calls a day, addressed any questions they had, and informed them of the store's promotions, sometimes leading to phone sales.
- Knows how to restock shelves and take inventory for faster access to products.
- Recommendation by the district manager to get promoted because I have exceeded my sales goal over 80% of the time.
- Processed sales transactions by POS, over-the-phone sales, and BOPIS orders daily.
- Handled returns properly, and did UPS/USPS shipments with 100% accuracy.
- Exhibited fast growth that I promoted within the year.
Medical Warehouse Intern
Medcare
San Leandro
10.2016 - 12.2016
- Entered data into the archive system at 40 wpm.
- Communicated and coordinated with different team members.
- Demonstrate basic problem-solving abilities, with the desire to take on responsibility.
- Recorded details of all received mail and contained items.
- General cleaning, occasionally lifting up to 25 lb.
- Managed files and records to remain up-to-date.
- Facilitated the sorting and binning of more than 100 medical supplies for hospitals in need, alongside a team of two.
- Worked at a non-profit medical device warehouse that provided disaster relief.
- Developed an understanding of medical supplies, their functions, and application techniques.
Special Effects Makeup Artist Intern
Julian Bonfiglio SFX
Fremont
10.2015 - 12.2015
- Sculpted clay models to create detailed artistic representations.
- Collaborated with a professional special effects artist on various projects.
- Brought creative concepts to life using foam bodysuits.
- Incorporated vibrant design elements to enhance the overall piece's aesthetics.
Education
Some College (No Degree) - Office 365 & Keyboarding & 10 Key, Cont. College
Chabot College
Hayward, CASkills
- Willingness to learn and adapt
- Goal-oriented teamwork
- Desire for further education
- Effective communication and decision-making
- Customer management skills
- Cultural awareness and code-switching skills
- Patience
- Training and development of employees
Timeline
In-Home Caregiver
Self-employed
01.2023 - Current
Part time Keyholder and Manager
Torrid
08.2022 - 01.2023
Part Time Sales Associate
Torrid
01.2021 - 07.2022
Medical Warehouse Intern
Medcare
10.2016 - 12.2016
Special Effects Makeup Artist Intern
Julian Bonfiglio SFX
10.2015 - 12.2015
Some College (No Degree) - Office 365 & Keyboarding & 10 Key, Cont. College
Chabot College