Francisca Oppong
Summary
Dynamic professional with a proven track record in strategic planning and character development, honed as a Basketball Coach/Site Leader at Layup Youth Basketball. Excels in verbal and written communication and customer service, consistently enhancing participant engagement and satisfaction. Skilled in multitasking and team collaboration, significantly improving program outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Basketball Coach/Site Leader
Layup Youth Basketball
06.2021 - Current
- Plan and develop sports programs tailored to the needs and skill levels of participants.
- Create lesson plans, drills, and activities that focus on skill development, teamwork, and sportsmanship.
- Provide hands-on instruction and coaching in basketball, ensuring participants understand and practice proper techniques.
- Motivate and inspire kids and youth to achieve their full potential.
- Conduct skill assessments and provide constructive feedback for improvement.
- Effectively communicate with participants, parents, and colleagues.
- Provide clear instructions, updates, and feedback.
Host
Jack Astor's Bar & Grill
04.2023 - 09.2023
- Greet guests in a friendly and welcoming manner.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Game Sales
Canada's Wonderland
04.2022 - 10.2022
- Greet guests in a friendly and welcoming manner.
- Sell games to our guests; drive sales and per caps
- Address and rectify guest complaints and concerns
- Taught players and team members about game and performance strategies.
- Assist in maintaining prize display/presentation of game locations
Cashier
Winners & HomeSense
09.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist in maintaining prize display/presentation of game locations
- Maintain a clean and organized sales floor, including fitting rooms and checkout areas.
Education
Diploma - Journalism
Seneca College of Applied Arts And Technology
North York, ON04.2025
Skills
- Physical Fitness
- Verbal and written communication
- Strategic Planning
- Character Development
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Team Collaboration
Certification
- Smart Serve
- Jump Start: Respect in Sport Activity
- Jump Start: Keeping Girls in Sport
- Jump Start: Supporting Positive Behaviors
- Jump Start: Welcoming All Abilities
Timeline
Host
Jack Astor's Bar & Grill
04.2023 - 09.2023
Game Sales
Canada's Wonderland
04.2022 - 10.2022
Basketball Coach/Site Leader
Layup Youth Basketball
06.2021 - Current
Cashier
Winners & HomeSense
09.2020 - 08.2021
Diploma - Journalism
Seneca College of Applied Arts And Technology
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