FRANCISCA AMLALO
VANCOUVER,Canada
Summary
Customer-oriented sales professional with over seven (7) years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR EXECUTIVE
Electricity Company of Ghana, ECG
Ghana
05.2017 - 04.2022
- Managed the development and implementation of proactive attendance promotion, disability management, and return to work policies and processes
- Acted as the primary liaison between employees, insurance carriers, managers, and union representatives to steward cases and encourage rehabilitation and early intervention
- Contributed to the development of organizational health and wellness strategies, analyzed trends, and recommended prevention efforts
- Provided advisory services and acted as the central point of contact for HR Division and management on absence/disability management and workplace accommodations
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
CASHIER AND ACCOUNTS OFFICER
RANA Motors
Ghana
01.2015 - 04.2017
- Engaging in correspondence with vendors and suppliers to address discrepancies in invoices, resolve payment inquiries, and handle other relevant issues
- Ensuring accurate filing of financial documents for easy retrieval, while maintaining up-to-date records of accounts payable transactions
- Execute month-end closing procedures, encompassing reconciliations and reporting, and furnish essential reports and information to the accounting department
- Ensure adherence to company policies and pertinent regulations and provide assistance during internal and external audits as necessary
- Propose and execute process enhancements to optimize the efficiency of the accounts payable procedure.
Sales Assistant
Global Access Savings and Loans Ghana
12.2012 - 12.2014
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts and also assisted customers with returns, exchanges and refunds.
- Assisted in creating displays to promote products.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Conducted periodic audits of merchandise pricing accuracy.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
PROGRAMS ADMINISTRATOR
Matthew 25 (NGO catering to people living with HIV & AIDS)
Ghana
07.2011 - 10.2012
- Communicate with clients to schedule appointments, relay information, and address inquiries
- Assist with due diligence in collaborations, ensuring compliance in documentation
- Manage the program's calendar, schedule appointments, meetings, and events
- Coordinate internal and external meetings, ensuring efficient use of the program's time
- Provide timely reminders of upcoming commitments and deadlines
- Manage official correspondence whilst handling confidential information with the utmost discretion
- Track and manage the program's expenses, process reimbursements, and reconcile credit card statements
- Prepare travel documents and provide the delegates with necessary information for their trips.
SALES MANAGER
ECEMA Enterprise
Ghana
09.2004 - 05.2011
- Implemented comprehensive sales plan to meet business objectives for account acquisition, revenue, and profit margins
- Engaged customers to quickly identify needs, negotiate contracts, and close sales
- Counted daily cash, prepared deposits, and updated financial records with current totals
- Projected sales and identified less profitable areas by closely monitoring operations
- Determined price schedules and discount rates to maintain competitive positioning
- Inventory management.
Education
MBA, Business Administration -
University Canada West
10.2023
MANAGEMENT F A Data entry BBA, BUSINESS ADMINISTRATION -
Ghana Communication Technology University
Skills
- Disability Case Management
- Client Relationship Management
- Exceptional Multi-Tasker
- Communication
- Policy Development
- Data Analysis
- Workplace Accommodations
- Collaboration
- Advocacy
- Problem Solving and Resolution-Oriented
- WorkSafe Legislation Knowledge
- MS Suite
- Profitability Optimization
- Sales Reporting
- Solution Selling and Sales Planning
- Lead Generation and Strategic Planning
- Continuous Improvements
Certification
CPHR
Timeline
HR EXECUTIVE
Electricity Company of Ghana, ECG
05.2017 - 04.2022
CASHIER AND ACCOUNTS OFFICER
RANA Motors
01.2015 - 04.2017
Sales Assistant
Global Access Savings and Loans Ghana
12.2012 - 12.2014
PROGRAMS ADMINISTRATOR
Matthew 25 (NGO catering to people living with HIV & AIDS)
07.2011 - 10.2012
SALES MANAGER
ECEMA Enterprise
09.2004 - 05.2011
MBA, Business Administration -
University Canada West
MANAGEMENT F A Data entry BBA, BUSINESS ADMINISTRATION -
Ghana Communication Technology University
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