Francis Afeugenwi Aban
Alameda,NW
Summary
Accomplished barrister at Njeiforbi Bakery, renowned for enhancing customer satisfaction through exceptional quality control and active listening. Spearheaded waste reduction, achieving a 20% decrease, while ensuring food safety and sanitation. A collaborative team player, adept at training staff and optimizing workflows to meet deadlines and exceed client expectations.
Overview
4
4
years of professional experience
Work History
Barrister
Njeiforbi Bakery
Bamenda
06.2021 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Trained and supervised new employees on bakery operations and procedures.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Maintained accurate inventory of baking supplies and ingredients.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
Education
Bachelor of Science - Psychology
University of Dschang
Dschang09-2006
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Quality control
- Time management
- Product presentation
- Opening and closing duties
- Waste reduction
Languages
French
Full Professional
English
Full Professional
Timeline
Barrister
Njeiforbi Bakery
06.2021 - Current
Bachelor of Science - Psychology
University of Dschang