Francis Wong
Stouffville,Canada
Summary
Experienced Pharmacy Assistant focused on collaborating for team success with knowledgeable and friendly support. Offers multifaceted administrative and retail experience, positive nature and strong problem solving and conflict resolution skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Pharmacy Assistant
Sobeys Pharmacy Group
Markham
05.2007 - 02.2022
- Enter prescriptions with accuracy and efficiency.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Kept up to date on changes in insurance coverage policies related to prescriptions.
- Organized and maintained patient profiles in the computer system.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Completed daily paperwork associated with filling prescriptions accurately.
- Processed medical insurance claims to calculate copayments.
- Trained new pharmacy staff in procedures and customer service standards.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Responded to customer issues to provide immediate resolution and improve retention.
Front Shop Manager
Pharmasave
Stouffville
02.2022 - Current
- Maintained high standards of customer service throughout the store.
- Developed and implemented procedures for the efficient operation of the shop.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Organized special events such as product launches, promotions or discounts.
- Analyzed sales data to identify trends in consumer behavior.
- Developed pricing strategies that maximized profits while remaining competitive.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
PharmasaveMarkville Secondary School
Markham, ONSkills
- Kroll Proficiency
- Submitting insurance documents
- Insurance collaboration
- Verifying orders
- Insurance Billing
- Resolving Complaints
- Pharmacy operations
- Computer savvy
- Troubleshooting
Timeline
Front Shop Manager
Pharmasave
02.2022 - Current
Pharmacy Assistant
Sobeys Pharmacy Group
05.2007 - 02.2022
PharmasaveMarkville Secondary School
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