Francis Udeh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Foundever Intuit
01.2024 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Customer Service Representative
IO Solutions Call Center
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supervisor
Staples Canada
01.2022 - 08.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Science - Mechatronics And Robotics Engineering
University of Prince Edward Island
Charlottetown, PE04.2026
Skills
- Service support
- Hardware diagnostics
- Technical Support
- Network diagnostics
- Data Recovery
- Software Installation
- Norton Antivirus software
- microsoft office
- solid works
Languages
English
Certification
whmis
microsoft teams
Timeline
Technical Support Representative
Foundever Intuit
01.2024 - Current
Customer Service Representative
IO Solutions Call Center
04.2023 - 12.2023
Supervisor
Staples Canada
01.2022 - 08.2023
Bachelor of Science - Mechatronics And Robotics Engineering
University of Prince Edward Island
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