Francis Phantomas Appiah
Saint John,Canada
Summary
A detail-oriented professional with over a decade of administrative, records management, and customer service experience across education, hospitality, retail, and supply chain environments. Proven ability to process and maintain accurate records, manage confidential data, and deliver high-quality service to diverse stakeholders including students, faculty, alumni, and external institutions. Skilled in coordinating admissions, course scheduling, document preparation, and cross-departmental communications. Adept at using Microsoft Office Suite and quickly learning new student information systems to ensure compliance with institutional policies, Office of the Registrar procedures, and relevant legislation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Produce Clerk
No Frills, Saint John, NB
04.2025 - Current
- Engaged in direct customer interaction, providing product knowledge and resolving inquiries in a timely, professional manner.
- Maintained detailed inventory reports, conducted real-time stock updates, and ensured compliance with workplace safety protocols and data accuracy through digital reporting systems.
- Utilized POS and scanning technology for accurate data entry and compliance tracking.
Team Member
Firehouse Subs, Saint John, NB
12.2024 - 05.2025
- Delivered fast, accurate service in a high-volume environment while meeting service time metrics.
- Processed customer orders and payments, resolving concerns with empathy and efficiency.
- Ensured compliance with health, safety, and operational standards.
Team Lead
Tim Hortons, Medicine Hat, AB
05.2024 - 10.2024
- Supervised shift operations, assigned team tasks, and monitored service performance.
- Resolved customer complaints and escalations in alignment with company policies.
- Trained and mentored new hires using structured onboarding materials, tracking performance against service standards.
Hotel General Manager
Tomlee Hotel & Restaurant Services, Ghana
03.2021 - 03.2024
- Managed administrative operations, including guest records, scheduling, registration documentation, and transcript-style record processing in compliance with privacy protocols and Office of the Registrar standards.
- Maintained accurate databases, processed high volumes of booking, registration, and service records, and resolved discrepancies promptly to maintain data integrity.
- Delivered exceptional customer service by addressing inquiries professionally and providing clear guidance on policies and procedures.
Sourcing Manager
Unicom Commodities Ghana Limited, Ghana
02.2019 - 02.2021
- Oversaw procurement documentation, vendor records, and compliance with company procedures.
- Prepared and maintained reports, student-related data logs (transferable to education records), and registration tracking sheets, ensuring accuracy for internal audits.
- Collaborated across departments to align operations with regulatory and institutional requirements.
Purchasing & Supply Chain Manager
Ecom Agroindustrial Corporation Limited, Ghana
08.2013 - 01.2019
- Coordinated document flow between departments, ensuring timely processing and accurate record-keeping.
- Maintained detailed purchasing and vendor records, upholding compliance with ISO standards and institutional policy equivalents.
- Provided administrative support for scheduling, communications, and reporting.
Warehouse Manager
Armajaro Ghana Limited, Ghana
01.2010 - 06.2013
- Supervised documentation and inventory records to ensure accuracy and compliance with operational standards.
- Coordinated staff schedules and maintained safety records in line with regulations.
Education
Master of Business Administration (MBA) -
University of New Brunswick
09.2025
MSc - Strategic Management & Leadership
Kwame Nkrumah University of Science and Technology
02.2021
BA - Sociology
Kwame Nkrumah University of Science and Technology
06.2018
Skills
- Student Records & Registration
- Document & Data Management
- Confidential Information Handling
- Stakeholder Communication
- Policy Compliance & Process Improvement
- Microsoft Office Suite
- Cross-Departmental Collaboration and Workflow Coordination
Accomplishments
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
Languages
English
Native or Bilingual
Certification
- CPR/AED/First Aid, WHMIS, Occupational Health & Safety
- Harvard ManageMentor: Change Management, Ethics at Work, Strategic Thinking, Time Management, Goal Setting, Leveraging Your Network, Career Management
- Management Information Systems (Basic): Tableau, Knime, Salesforce, Power BI
Timeline
Produce Clerk
No Frills, Saint John, NB
04.2025 - Current
Team Member
Firehouse Subs, Saint John, NB
12.2024 - 05.2025
Team Lead
Tim Hortons, Medicine Hat, AB
05.2024 - 10.2024
Hotel General Manager
Tomlee Hotel & Restaurant Services, Ghana
03.2021 - 03.2024
Sourcing Manager
Unicom Commodities Ghana Limited, Ghana
02.2019 - 02.2021
Purchasing & Supply Chain Manager
Ecom Agroindustrial Corporation Limited, Ghana
08.2013 - 01.2019
Warehouse Manager
Armajaro Ghana Limited, Ghana
01.2010 - 06.2013
MSc - Strategic Management & Leadership
Kwame Nkrumah University of Science and Technology
BA - Sociology
Kwame Nkrumah University of Science and Technology
Master of Business Administration (MBA) -
University of New Brunswick
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