Francis Peebles
Hamilton,ON
Summary
Enhanced customer satisfaction through effective staff training and conflict resolution, resulting in a loyal clientele. Committed to maintaining health and safety standards while optimizing operational efficiency.
Overview
5
5
years of professional experience
Work History
Bar Manager
LoneStar Texas Bar & Grill
Ancaster, ON
10.2025 - Current
- Managed bar operations, ensuring compliance with health and safety regulations.
- Trained staff on mixology techniques and customer service excellence.
- Monitored bar performance metrics, identifying areas for operational improvement.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bar Manager
Boston Pizza Restaurant
Vancouver, BC
08.2020 - 12.2025
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
Front of House Manager
Montanas Cookhouse BBQ & Bar
Hamilton, ON
01.2025 - 09.2025
- Managed front-of-house operations to ensure exceptional customer experiences.
- Trained and supervised staff in service protocols and operational standards.
- Coordinated reservations and event setups to maximize seating capacity.
- Implemented efficiency improvements in workflow processes, enhancing service speed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored inventory levels and ordered supplies to maintain optimal stock availability.
Education
High School Diploma -
Bishop Ryan Catholic
Hamilton, ON2018
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Training and mentoring
- Responsible alcohol service
- Staff scheduling
- Inventory management
Languages
English
Native or Bilingual
Timeline
Bar Manager
LoneStar Texas Bar & Grill
10.2025 - Current
Front of House Manager
Montanas Cookhouse BBQ & Bar
01.2025 - 09.2025
Bar Manager
Boston Pizza Restaurant
08.2020 - 12.2025
High School Diploma -
Bishop Ryan Catholic