Francis Paulin
IT Professional
Richmond,B.C.
Summary
Detail-oriented and results-driven ERP Consultant with over 20 years of experience in ERP software. Possesses deep functional and technical expertise, particularly in SAP BRIM, with four successful full implementations. Also has three years of experience in SAP SD interfaces and integrations, showcasing a comprehensive skill set. Throughout the career, consistently delivered successful global projects, demonstrating adaptability and a proven ability to achieve results in diverse business environments.
Overview
2023
2023
years of professional experience
2
2
Languages
Work History
SAP Consultant - BRIM CC / CI
Accenture Philippines
Philippines
8 2022 - 6 2024
- Led BRIM design discussions and conceptualized solutions for clients.
- Established new processes, maintained quality standards, and automated functions to enhance efficiency.
- Customized BRIM solutions, addressed problem reports, and documented changes for seamless operations.
- Supported regional SAP rollouts and served as the primary contact for BRIM design discussions.
- Managed and executed BRIM projects, ensuring successful implementation and client satisfaction.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Solved functional and technical obstacles and worked closely with project team from different streams.
Principal SAP FICA AMS
Ingram Micro Philippines
Philippines
11.2021 - 08.2022
- Facilitated project design sessions with stakeholders to gather and define requirements effectively.
- Supported data conversion processes, including mapping and execution, ensuring accurate data transfer.
- Analyzed existing processes within the SAP FI-CA module, identifying enhancements and customizations for improvement.
- Supported all project phases, offering input on opportunities for enhancement and designing solutions accordingly.
- Created comprehensive documentation for knowledge transfer to end users and support teams, and provided go-live support to ensure a smooth transition.
SAP Consultant - BRIM CC / CI
JMC Technologies PTE. LTD.
Singapore
02.2019 - 06.2021
- Designed and implemented new charge plans according to business processes and maintained existing ones, integrating pricing macros or logic as needed.
- Provided process-oriented business analysis across functional areas, focusing on end-to-end processes.
- Acted as the primary contact person for customers and project members, resolving module-specific issues efficiently.
- Generated test runs for user acceptance testing and provided assistance to users during test execution.
- Assisted in carrying out system cutover tasks to ensure smooth transitions to new Convergent Charging environments.
SAP Consultant - BRIM CC / CI
Walldorf Consulting Asia Pacific
Singapore
03.2017 - 01.2019
- Collaborated within an international agile team spanning Germany, Singapore, and India, contributing to the implementation of customer requirements.
- Developed charge plans and aided in the integration of master data into CRM systems and billable items into Convergent Invoicing.
- Conducted mapping and configuration of output items for Convergent Mediation, ensuring accurate data processing.
- Took on the role of Convergent Charging lead developer at a development support level, addressing customer interactions, debugging issues, and delivering fixes.
- Supported testers by providing test data and assisting with various testing scenarios to ensure thorough initial testing.
IT - SAP Support
Mercedes-Benz Group Services Philippines
Philippines
12.2015 - 02.2017
- Provided comprehensive support for SAP and associated components, as outlined in service level agreements with business units.
- Engaged with users to clarify issues, provide status updates, and ensure timely resolution while managing customer expectations.
- Escalate unresolved issues to third-level support or Daimler Core team, and coordinate efforts to resolve them.
- Cultivated effective customer relationships and fostered an environment conducive to idea exchange, leading to optimal business solutions.
Business Systems Analyst / SAP COE
Lexmark Research and Development Corp.
Philippines
09.2008 - 11.2015
- Provided functional support for SAP Convergent Charging, addressing various business scenarios to ensure smooth operations.
- Collaborated with both Lexmark and SAP teams to troubleshoot issues and expand knowledge in Convergent Charging.
- Contributed to the development, maintenance, and enhancement of SAP Sales & Distribution (SD) modules.
- Analyzed proposed changes to SAP technical configuration settings, working with enterprise IT staff to optimize application performance.
- Implemented and maintained the Global Trade Services (GTS) module to meet global and local legal/business requirements, supporting the entire implementation process from start to finish.
- Assessed business requirements to create focused solutions.
- Trained business personnel in the use of systems.
- Collected, defined and analyzed business requirements.
Education
Bachelor of Science - Computer Science
AMA Computer College
Philippines 01.1998 -
Skills
SAP implementation
SAP Configuration
SAP Convergent Charging / Invoicing Implementation
SAP Sales & Distribution (SD) Integration
Troubleshooting and Issue Resolution
Business Process Analysis
User Training
SAP Integration
Teamwork and Collaboration
Functional Support for Business Scenarios
Software and Solution Implementation
Communication with Stakeholders
Analytical Thinking and Problem Solving
End-to-End Project Lifecycle Support
Technical Configuration Analysis
Knowledge Transfer and Training
Adaptability to Changing Project Requirements
Continuous Learning and Skill Development
Object-Oriented Programming
System Maintenance
System Testing
Agile Methodologies
Customer Service
Active Listening
Call Management
Complaint resolution
Timeline
Principal SAP FICA AMS
Ingram Micro Philippines
11.2021 - 08.2022
SAP Consultant - BRIM CC / CI
JMC Technologies PTE. LTD.
02.2019 - 06.2021
SAP Consultant - BRIM CC / CI
Walldorf Consulting Asia Pacific
03.2017 - 01.2019
IT - SAP Support
Mercedes-Benz Group Services Philippines
12.2015 - 02.2017
Business Systems Analyst / SAP COE
Lexmark Research and Development Corp.
09.2008 - 11.2015
Bachelor of Science - Computer Science
AMA Computer College
01.1998 -
SAP Consultant - BRIM CC / CI
Accenture Philippines
8 2022 - 6 2024