FRANCIS ORELLANA
MISSISSAUGA,Canada
Summary
Professional office assistant with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
21
21
years of professional experience
Work History
Office Assistant
Peel District School Board
Mississauga, ON
06.2024 - Current
- Manage daily office operations, ensuring efficient workflow and organization.
- Provide administrative support to staff, facilitating communication and scheduling.
- Assist in the preparation of documents and reports for school programs.
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitate smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedite document processing with accurate data entry and timely filing.
- Contribute to a positive work environment by fostering open communication among coleagues.
- Prepare and edit documents to produce precise, accurate and professional communication.
- Ensure operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Foster positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Input data into spreadsheets and databases.
- Review files, records and other documents to obtain information to respond to requests.
Owner Operator
Bossy Mawma
01.2015 - Current
- Solely responsible for all marketing, communications and interactions with clients and customers. Building a diverse clientele of 30+ repeating customers. Using electronic pay to secure payment. Work 1:1 or in group setting supplying a safe and healthy environment for non-invasive cosmetic procedures.
Clerical/Secretary
Toronto District School Board LINC
Toronto, ON
10.2021 - 06.2024
- Proficient keyboarding skills and ability in the use of computer technology such as Microsoft Office, Excel, Internet and utilize computer databases such as HARTS, SAP, AW. Providing administrative support through the knowledge and practice of board policies to meet needs of staff and school. Maintaining confidentiality while examining and working with vulnerable documents. Document daily attendance, update reports, and supplying monthly summaries. Provide front line customer services to clients, instructors, management, and all other community-based staff.
Customer Service Agent
Drive Test
11.2021 - 04.2022
- Trained as a level 1 expert on detecting fraudulent government I.D. Responded to inquiries related to driver licensing, applicant status, and providing information regarding test/re-test procedures and regulations relating to all classes of licenses.
Child Care to Newcomers Supply
Toronto District School Board LINC
12.2017 - 2021
- Interact appropriately with children, individually & in groups while providing a safe classroom environment. Contribute & implement program plans, observe and share information on children’s behavior/progress with staff and parents, as appropriate. Report problems with the facility to the LINC CNC Lead. Completing tasks such as training workshops, daily routine logbook, attendance, and registration filing. Contracting short-long-term supply coverage, at varies locations. Certified in CPR and First Aid
Debt Collection Agent
CRS Inc
01.2006 - 01.2013
- Collected past due payments on behalf of CIBC, Rogers, and Canadian Tire as a licenced agent in Canada within a call centre environment. Ability to communicate effectively with sensitivity and discretion while successfully negotiating recovery plans with consumers consistently per company policies and legislation laws. Utilizing the company's database by documenting and updating reports concerning consumer accounts. Meeting monthly quotas by communicating effectively and using my organization and problem-solving skills while completing all administration tasks. Proven ability to work independently, multi-task while under pressure to meet frequent deadlines.
Education
Makeup Artistry -
International Beauty Institute
Mississauga, Canada2015
Paralegal -
CDI College
Mississauga, Canada2013
High School -
Applewood Heights Secondary School
Mississauga, Canada2006
Law Clerk -
Humber College
Toronto, Canada2006
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
- Resourceful
- Professional and mature
- Strong problem solver
- Digital file management
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Peel District School Board
06.2024 - Current
Customer Service Agent
Drive Test
11.2021 - 04.2022
Clerical/Secretary
Toronto District School Board LINC
10.2021 - 06.2024
Child Care to Newcomers Supply
Toronto District School Board LINC
12.2017 - 2021
Owner Operator
Bossy Mawma
01.2015 - Current
Debt Collection Agent
CRS Inc
01.2006 - 01.2013
Makeup Artistry -
International Beauty Institute
Paralegal -
CDI College
High School -
Applewood Heights Secondary School
Law Clerk -
Humber College