Francis Olaifa

• Conducted comprehensive requirements gathering using diverse techniques such as interviews, surveys, document reviews, and workshops.
• Worked closely with scrum teams to manage features, stories, and backlog refinement while ensuring user story quality.
• Involved in all SDLC phases from planning to post-production support for transactional services.
• Oversaw end-to-end requirements management using defined processes and issue resolution approaches.
• Partnered with testing teams to translate requirements into test conditions and expected outcomes.
• Engaged in product planning aligned with PLC decisions to meet performance and profitability goals.
• Ensured data and reports aligned with business needs and product vision.
• Analyzed systems affected by ecommerce applications both upstream and downstream.
• Provided System Requirement Specification documents in waterfall project environments.
• Documented current and future state business processes using MS Visio and BPMN 2.0 standards.

• Collaborated with cross-functional teams to elicit, capture, and validate business requirements, resulting in a 10% improvement in project delivery timelines.
• Facilitated scrum meetings and performed JIRA administration tasks including board setup and report generation.
• Ensured data and reports aligned with business needs and product vision.
• Delivered Knowledge Transfer sessions and developed training materials for new team members and testers.

• Supported the analysis and documentation of business processes and workflows, identifying areas for improvement.
• Investigated and resolved system issues and enhancements, contributing to a 20% decrease in system downtime.
• Managed a cross-functional team to develop a mobile app, boosting customer engagement by 18% within three months post-launch.
• Produced system documentation including estimates, requirements matrix, design specs, and testing guidelines.
• Conducted Knowledge Transfer sessions for the new team members and testers. And created training manuals.

• Assisted in requirements gathering and analysis for various business initiatives, gaining foundational skills in business analysis.
• Supported project teams in testing and implementation activities, ensuring adherence to project timelines and objectives.
• Participated in cross-functional meetings and workshops, gaining exposure to different project methodologies and best practices.
• Collaborated with testing team in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

• Established an advanced learning platform with a centralized data hub and enhanced case management through Salesforce, resulting in 35% increased business efficiency, 45% faster case handling, and improved student personalization.

• Supported UX research for a new desktop and mobile app aimed at aiding international students with settlement, socialization, and overcoming barriers.