Francis Munoz
Montebello
Summary
Experience in retail management, sales and collection center. Motivated to maintain customer satisfaction and contribute to company success. Driven to reach company goal.
Overview
11
11
years of professional experience
Work History
Collections Agent
VOZZCOM
Cerritos
01.2021 - 01.2025
- Boosted productivity through refinement of internal communication processes within call center operations.
- Managed retention strategies to enhance customer loyalty.
- Responded efficiently to all inbound call requests.
- Managed telephonic outreach.
- Provided training and guidance to new collections staff on best practices and company policies.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Utilized collections software and databases for efficient account management.
- Tracked and reported on collections activity and performance metrics to management.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Recorded and updated customer personal accounts with accurate contact information.
- Developed collection methods to achieve or exceed company financial goals.
- Processed payments over phone and set up recurring drafts.
Amazon Driver
Crunch time logistics
Temple City
03.2020 - 12.2021
- Logged deliveries, drop-off times and special conditions in company system.
- Achieved consistently high customer scores due to exceptional service.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Documented daily mileage, gas, and other data.
- Checked vehicle after shift for damage.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adapted to changing routes or schedules as required by the employer.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Front Desk Receptionist
Nail bar and Beauty Lounge
Los Angeles
07.2017 - 12.2020
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Scheduled and confirmed appointments for clients and staff.
- Managed multi-line telephone system, directing calls to appropriate departments.
Key Leader
Metro by T-Mobile
Los Angeles
11.2013 - 02.2018
- customer service representative with depth knowledge of sales, management, and training.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Maintained a safe working environment by enforcing safety policies and procedures.
Education
Cosmetology -
KC ACADEMY SCHOOL
Los Angeles, CA09-2019
High School Diploma -
Montebello High School
Montebello, CA07-2013
Timeline
Collections Agent
VOZZCOM
01.2021 - 01.2025
Amazon Driver
Crunch time logistics
03.2020 - 12.2021
Front Desk Receptionist
Nail bar and Beauty Lounge
07.2017 - 12.2020
Key Leader
Metro by T-Mobile
11.2013 - 02.2018
Cosmetology -
KC ACADEMY SCHOOL
High School Diploma -
Montebello High School