Summary
Work History
Education
Skills
Resumehighlights
Languages
Timeline
Generic

FRANCIS MUNENE KINYUA

Victoria,BC

Summary

Professional Automotive Service Writer with eight months of experience working at Mr. Lube and many more years working in automotive repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.

Work History

Certified Automotive Service Writer/ Advisor - Upper Tech

MR LUBE

Office Manager- Customer Service & Communications, Customer Billing - Quick books & Payroll - U-punch

CARTECH CUSTOMS & CLASSICS - AUTO RESTORATION & COLLISION SHOP

Store Clerk and Customer Service

LOBLAWS RETAIL STORE - REAL CANADIAN SUPERSTORE

ONLINE BIBLICAL STUDIES - OUR DAILY BREAD UNIVERSITY

Sales and Customer Service

FURNITURE LAND

Sales, After Sales Service, Repairs and Customer Service

AUTOMOTIVE MANAGEMENT CONSULTANT - NBI, KENYA

Contracted to set up, HR & Admin. Collision Repair & Restoration Specialist & Customer Service

FOLEY'S EAST AFRICA LTD - LAND ROVER SPECIALIST -NBI, KENYA

Customer Service, Customer Account Manager, Billing - Quickbooks, Service Advisor and Office Manager

AUTO ASSIST CENTER EUROPEAN CAR SPECIALIST - NBI, KENYA

Workshop and Project Manager & Customer Service

EBONY WOODS LTD (HIGH END WOOD FURNITURE & CARPENTRY) -NBI, KENYA

Founder/Owner & General Manager /Business & Account Manager and Lead Technician & Customer Service and Basic Bookkeeping

CARHAUS LIMITED - EUROPEAN AUTOS SPECIALIST - NBI,KENYA

Co- Principal and Educator

ELMHURST INTERNATIONAL ACADEMY (HOMESCHOOL) USA

Resident Manager, Customer Service, Operations and Office Manager

HO HUM MOTELS LTD - VT, USA

Theological and Biblical Studies - while involved in practical Ministry in the local church

MINISTERIAL STUDY PROGRAM / CHRISTIAN & MISSIONARY ALLIANCE - VT, USA

Automotive Sales, After Sales Service and Technician

INDEPENDENT CONTRACTOR - VT, USA

Office Administrator - Promoted to Office Manager

FOOT ANSTEY (FORMERLY ANSTEY SARGENT AND PROBERT) - UK

Assistant Store Manager (IN-TRAINING)

SOMERFIELD SUPERMARKETS - UK

Automotive Sales, After Sales Service and Customer Relations

MOTORAMA (A MERCEDES BENZ GROUP FRANCHISE/DEALERSHIP) - NBI, KENYA

Bookkeeper & Customer Relations & Account Manager

PN PUBLIC RELATIONS - NBI, KENYA

General Manager and Co-Owner and Customer Service

KAMUKI FOODS LTD - FAST FOOD AND RESTAURANT BUSINESS - NBI, KENYA

Business Owner/ Customer Service

HOME BASED AUTOMOTIVE REPAIR BUSINESS - NBI, KENYA

Office Administrator

MINISTRY OF CULTURE AND SOCIAL SERVICES - NBI, KENYA

Education

Diploma in Applied Electronics -

INSTITUTE OF BASIC ELECTRONICS
NBI, KENYA

Certificate -

LOWER, MIDDLE AND HIGH SCHOOL EDUCATION COMPLETION
NBI, KENYA

Skills

  • Vehicle inspection knowledge
  • Empathy and patience
  • Warranty processing
  • Estimating costs
  • Service Scheduling
  • Automotive systems understanding
  • Repair order management
  • Technical automotive knowledge
  • Customer Service
  • Strong Organization
  • Customer service expertise
  • Communicating with clients
  • Product and service knowledge
  • Technical knowledge
  • Fluent in English
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Problem Resolution
  • Customer Relations
  • Product Knowledge
  • Work Prioritization
  • Issue and Complaint Resolution
  • Administrative and Office Support
  • Professional telephone demeanor
  • Customer Data Confidentiality
  • Policies and Procedures Adherence
  • Sales and Upselling

Resumehighlights

  • MR LUBE, VICTORIA, BC, Certified Automotive Service Writer/ Advisor - Upper Tech
  • CARTECH CUSTOMS & CLASSICS - AUTO RESTORATION & COLLISION SHOP, RICHMOND, BC, Office Manager- Customer Service & Communications, Customer Billing - Quick books & Payroll - U-punch
  • LOBLAWS RETAIL STORE - REAL CANADIAN SUPERSTORE, ABBOTSFORD, BC, Store Clerk and Customer Service
  • ONLINE BIBLICAL STUDIES - OUR DAILY BREAD UNIVERSITY, BC, Overview of The Bible- Old and New Testament Basics
  • FURNITURE LAND, ABBOTSFORD, BC, Sales and Customer Service
  • AUTOMOTIVE MANAGEMENT CONSULTANT - NBI, KENYA, NBI, KENYA, Sales, After Sales Service, Repairs and Customer Service
  • FOLEY'S EAST AFRICA LTD - LAND ROVER SPECIALIST -NBI, KENYA, NBI, KENYA, Contracted to set up, HR & Admin. Collision Repair & Restoration Specialist & Customer Service
  • AUTO ASSIST CENTER EUROPEAN CAR SPECIALIST - NBI, KENYA, NBI, KENYA, Customer Service, Customer Account Manager, Billing - Quickbooks, Service Advisor and Office Manager
  • EBONY WOODS LTD (HIGH END WOOD FURNITURE & CARPENTRY) -NBI, KENYA, NBI, KENYA, Workshop and Project Manager & Customer Service
  • CARHAUS LIMITED - EUROPEAN AUTOS SPECIALIST - NBI,KENYA, NBI, KENYA, Founder/Owner & General Manager /Business & Account Manager and Lead Technician & Customer Service and Basic Bookkeeping.
  • ELMHURST INTERNATIONAL ACADEMY (HOMESCHOOL) USA, USA, Co- Principal and Educator
  • HO HUM MOTELS LTD - VT, USA, VT, USA, Resident Manager, Customer Service, Operations and Office Manager
  • MINISTERIAL STUDY PROGRAM / CHRISTIAN & MISSIONARY ALLIANCE - VT, USA, VT, USA, Theological and Biblical Studies - while involved in practical Ministry in the local church
  • INDEPENDENT CONTRACTOR - VT, USA, VT, USA, Automotive Sales, After Sales Service and Technician
  • FOOT ANSTEY (FORMERLY ANSTEY SARGENT AND PROBERT) - UK, UK, Office Administrator - Promoted to Office Manager
  • SOMERFIELD SUPERMARKETS - UK, UK, Assistant Store Manager (IN-TRAINING)
  • MOTORAMA (A MERCEDES BENZ GROUP FRANCHISE/DEALERSHIP) - NBI, KENYA, NBI, KENYA, Automotive Sales, After Sales Service and Customer Relations
  • PN PUBLIC RELATIONS - NBI, KENYA, NBI, KENYA, Bookkeeper & Customer Relations & Account Manager
  • KAMUKI FOODS LTD - FAST FOOD AND RESTAURANT BUSINESS - NBI, KENYA, NBI, KENYA, General Manager and Co-Owner and Customer Service
  • HOME BASED AUTOMOTIVE REPAIR BUSINESS - NBI, KENYA, NBI, KENYA, Business Owner/ Customer Service
  • MINISTRY OF CULTURE AND SOCIAL SERVICES - NBI, KENYA, NBI, KENYA, Office Administrator

Languages

English
Native or Bilingual

Timeline

Certified Automotive Service Writer/ Advisor - Upper Tech

MR LUBE

Office Manager- Customer Service & Communications, Customer Billing - Quick books & Payroll - U-punch

CARTECH CUSTOMS & CLASSICS - AUTO RESTORATION & COLLISION SHOP

Store Clerk and Customer Service

LOBLAWS RETAIL STORE - REAL CANADIAN SUPERSTORE

ONLINE BIBLICAL STUDIES - OUR DAILY BREAD UNIVERSITY

Sales and Customer Service

FURNITURE LAND

Sales, After Sales Service, Repairs and Customer Service

AUTOMOTIVE MANAGEMENT CONSULTANT - NBI, KENYA

Contracted to set up, HR & Admin. Collision Repair & Restoration Specialist & Customer Service

FOLEY'S EAST AFRICA LTD - LAND ROVER SPECIALIST -NBI, KENYA

Customer Service, Customer Account Manager, Billing - Quickbooks, Service Advisor and Office Manager

AUTO ASSIST CENTER EUROPEAN CAR SPECIALIST - NBI, KENYA

Workshop and Project Manager & Customer Service

EBONY WOODS LTD (HIGH END WOOD FURNITURE & CARPENTRY) -NBI, KENYA

Founder/Owner & General Manager /Business & Account Manager and Lead Technician & Customer Service and Basic Bookkeeping

CARHAUS LIMITED - EUROPEAN AUTOS SPECIALIST - NBI,KENYA

Co- Principal and Educator

ELMHURST INTERNATIONAL ACADEMY (HOMESCHOOL) USA

Resident Manager, Customer Service, Operations and Office Manager

HO HUM MOTELS LTD - VT, USA

Theological and Biblical Studies - while involved in practical Ministry in the local church

MINISTERIAL STUDY PROGRAM / CHRISTIAN & MISSIONARY ALLIANCE - VT, USA

Automotive Sales, After Sales Service and Technician

INDEPENDENT CONTRACTOR - VT, USA

Office Administrator - Promoted to Office Manager

FOOT ANSTEY (FORMERLY ANSTEY SARGENT AND PROBERT) - UK

Assistant Store Manager (IN-TRAINING)

SOMERFIELD SUPERMARKETS - UK

Automotive Sales, After Sales Service and Customer Relations

MOTORAMA (A MERCEDES BENZ GROUP FRANCHISE/DEALERSHIP) - NBI, KENYA

Bookkeeper & Customer Relations & Account Manager

PN PUBLIC RELATIONS - NBI, KENYA

General Manager and Co-Owner and Customer Service

KAMUKI FOODS LTD - FAST FOOD AND RESTAURANT BUSINESS - NBI, KENYA

Business Owner/ Customer Service

HOME BASED AUTOMOTIVE REPAIR BUSINESS - NBI, KENYA

Office Administrator

MINISTRY OF CULTURE AND SOCIAL SERVICES - NBI, KENYA

Diploma in Applied Electronics -

INSTITUTE OF BASIC ELECTRONICS

Certificate -

LOWER, MIDDLE AND HIGH SCHOOL EDUCATION COMPLETION
FRANCIS MUNENE KINYUA