Summary
Overview
Work History
Education
Skills
Timeline
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Francis Morgan

Toronto,ON

Summary

Seasoned Small Business Owner with 10 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

13
13
years of professional experience

Work History

Bar Manager/Bartender

Left Field Brewery
Toronto, ON
10.2023 - 11.2024
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other items needed for drinks.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Negotiated purchase agreements with vendors to obtain the best pricing on supplies.
  • Resolved customer complaints regarding the quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions, and menu changes.
  • Analyzed financial data, such as costs associated with labor efficiency, waste reduction, and cost control initiatives.
  • Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, cash handling procedures, and payroll processing.
  • ● Assisted with planning special events such as wine tastings or cocktail parties.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Maintained detailed inventory of bar supplies and stocked work areas.

Server/Bartender

Rorschach Brewery
Toronto, Ontario
05.2024 - 08.2024
  • Provided drink suggestions to customers based on their preferences.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.

Server/Retail

Godspeed Brewery
Toronto, Ontario
07.2023 - 10.2023
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Business Owner

Common Ground
Glasgow, Scotland
07.2022 - 06.2023
  • Researched similar businesses to determine competitive advantages.
  • Analyzed internal processes and implemented procedural or policy changes to improve operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Developed marketing campaigns to deliver messages to the right audience.

Operations Manager

Krave Coffee
Toronto, ON
09.2017 - 07.2021
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints, and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strengthened workflow productivity by hiring, managing, and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Shift Supervisor

Starbucks Coffee Company
Edinburgh, Scotland
07.2011 - 10.2016
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Resolved customer complaints in a timely manner.

Education

Bachelor of Arts - Music

Newcastle University
Newcastle, NB

Associate of Arts - Music

Edinburgh College
Edinburgh

Skills

  • Risk Mitigation and Management
  • Business Planning
  • Relationship Building
  • Talent Allocation
  • Cost Control and Budgeting
  • Issue Resolution
  • Staff Management
  • Strategic Decision-Making
  • Employee Training
  • Sales Strategies
  • Cost Analysis and Savings
  • Staff Scheduling
  • Sales Tracking
  • Employee Motivation
  • Budget Control
  • Sales Promotion
  • Hiring and Onboarding

Timeline

Server/Bartender

Rorschach Brewery
05.2024 - 08.2024

Bar Manager/Bartender

Left Field Brewery
10.2023 - 11.2024

Server/Retail

Godspeed Brewery
07.2023 - 10.2023

Business Owner

Common Ground
07.2022 - 06.2023

Operations Manager

Krave Coffee
09.2017 - 07.2021

Shift Supervisor

Starbucks Coffee Company
07.2011 - 10.2016

Bachelor of Arts - Music

Newcastle University

Associate of Arts - Music

Edinburgh College

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Francis Morgan