Francis Jolly

Kamloops,BC

Summary

Results-driven HR graduate with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

years of professional experience

Work History

Front Desk Clerk

Days Inn By Wyndham

08.2019 - Current

Answered multi-line phone system to respond to inquiries integrating company policies procedures.
Used company policies and conditions in complex situations.
Dealt with hundreds of Canadians and international visitors.
Used internal software, MS Excel and Word, to process reservation payments and to store client information.

Education

PB Diploma In Human Resource Management

Thompson River University

Kamloops, BC

04.2022

BBA -

Monad University

India

03.2016

Skills

Ability to work independently or as team
Ability to educate clients by integrating company policies and procedures
Effective written and verbal communication skills
Ability to learn quickly

Ability to maintain a good impression among co-workers and external clients
Knowledge of Employee benefit programs in the healthcare industry
Knowledge of collective agreement between FBA and HEABC
Knowledge of the Pension Act and policies

Referance

Jesse Mahal, Director, Mahal Investments (previous employer) email:
Adarsh, Vice president, Mundi Hotels (previous employer) email:
Sunny, (Previous Manager, Days Inn) email:
Kamal Rai, (Previous Manager, Days Inn) email:

Timeline