Engaged and dependable third-year Computer Science student with strong front-line customer service experience and first-hand residence life knowledge. Recognized for clear communication, approachability, and a positive attitude. Able to work independently while supporting a welcoming, organized, and student-focused service environment. Motivated to contribute to Student Housing by assisting residents, supporting daily operations, and exercising good judgment when responding to concerns.
Work History
Food Server
Amica The Glebe – Retirement Living
Provided friendly and consistent front-line service to residents and guests in a respectful and welcoming manner.
Responded to resident inquiries, requests, and concerns with patience, discretion, and sound judgment in a community-focused environment.
Maintained accurate communication with team members to ensure timely service and issue resolution.
Worked independently during assigned shifts while adhering to established procedures and service standards.
Demonstrated reliability, responsibility, and a positive attitude in a supportive community environment.
Education
Bachelor of Science - Computer Science (Honours)
Trent University
Peterborough, ON
Skills
Customer Service & Communication
Professional email and phone communication
Front-line customer service
Interpersonal and conflict-handling skills
Clear documentation and information handling
Administrative & Technical Skills
Microsoft Word, Excel, Outlook, and MS Teams
Accurate data entry and form completion
Strong computer literacy
Work style
Ability to work independently with minimal supervision
Strong judgment and decision-making
Dependable, organized, and detail-oriented
Additional Information
Former Trent University residence student (2 years)
Familiar with residence life expectations and student needs