Summary
Overview
Work History
Education
Skills
Websites
Hobbies/Interests
Timeline
Generic

Francis Golez

Los Angeles,CA

Summary

UX/UI Designer with an 8 year background in mental health wellness, able to consistently provide compassion and empathy when assisting clients. Skilled in building a strong trust and healthy relationship with individuals and organizations. Passionate about bringing empathy into design and forging connections through digital experience that foster mental well-being and transform lives.

Overview

8
8
years of professional experience

Work History

UX/UI Designer

Soulflower Collective
06.2023 - Current
  • Worked as a freelance contractor for a CBD/THC company, collaborating closely with the client to understand their business goals, target audience, and brand identity while identifying user needs.
  • Successfully designed and developed a product with a visually appealing and user-centric website for the company. Applied user research with the product design and prototype mockups.

Lead UX Designer

The Healing
03.2023 - 06.2023
  • Worked with a team of 3 other UX designers for The Healing Chi, a non-profit organization, as the Lead Designer in redesigning their website to accommodate a growing user base. Oversaw end to end UX design process, from research development to prototype mockups and deliverables handoff to the client.
  • Fostered a healthy collaboration, actively engaging with the team to generate innovative design solutions and leveraging collective expertise for optimal project outcome for the stakeholders.

Lead Researcher/Product Designer

Home Depot DIY Mobile App
03.2023 - 06.2023
  • Developed a user-friendly DIY feature prototype in the Home Depot mobile app, enhancing the overall design and user experience for DIY enthusiasts. Streamlined budget creation and simplified supply identification for seamless project initiation to develop the required UI frameworks, wireframe and mockups.
  • Led team of 2 other UX designers as the Lead Researcher, prioritizing a clear vision and goals for collecting demographic information and user needs. Ensured product management for development of the DIY feature in the mobile app and applied excellent time management skills.

Clinic Director

Amen Clinics
09.2021 - 03.2023
  • Achieved a staff retention rate of 90% through effective leadership, management and interpersonal skills, while overseeing all aspects of clinic operations, including staff, physicians, and recruitment efforts.
  • Successfully planned and implemented budget strategies resulting in hitting the yearly profit margin goals of 20%. Emphasized consistency when performing daily tasks for each staff member.
  • Facilitated monthly staff meetings, where marketing strategies were discussed, resulting in a 15% increase in patient referrals. Applied growth opportunities for the staff, resulting in a 25% increase in retention.

Department Supervisor

Amen Clinics
03.2020 - 09.2021
  • Increased team productivity by 20% through effective schedule creation and management skills, conducting regular 1 on 1 meetings, and facilitating daily training sessions on best practices.
  • Accurately sourced and screened potential candidates by reviewing 30 resumes weekly, conducting interviews, and evaluating behavioral and cultural fits.
  • Excelled in problem-solving skills and successfully resolved 95% of complicated and escalated patient complaints related to clinic services, resulting in increased customer satisfaction.

Lead Coordinator

Amen Clinics
10.2015 - 03.2020
  • Achieved a 95% success rate in onboarding and development programs for new hires, resulting in consistent achievement of monthly goals for the organization.
  • Demonstrated exceptional problem-solving and communication skills while assisting customers with mental health issues.

Education

UX | UI Design

General Assembly Design Immersive
Remote
06.2023

Bachelor of Science - Nursing

Central Philippine Adventist College
Murcia, Philippines

Skills

  • Figma, Adobe XD, Adobe Creative Suite, Sketch, InVision, Photoshop, HTML, CSS, InDesign, User Interface, User Research, Persona, Affinity Mapping, User Flow, Usability Testing, Wireframe, Design Prototype, Mockups, Interface Design, Leadership, Operations Management, Marketing Analytics

Hobbies/Interests

  • Love to explore and eat as much good food as I can
  • Big time Laker Fan
  • Love going to any concerts/shows
  • Film Buff
  • Fitness and Mental Health

Timeline

UX/UI Designer

Soulflower Collective
06.2023 - Current

Lead UX Designer

The Healing
03.2023 - 06.2023

Lead Researcher/Product Designer

Home Depot DIY Mobile App
03.2023 - 06.2023

Clinic Director

Amen Clinics
09.2021 - 03.2023

Department Supervisor

Amen Clinics
03.2020 - 09.2021

Lead Coordinator

Amen Clinics
10.2015 - 03.2020

UX | UI Design

General Assembly Design Immersive

Bachelor of Science - Nursing

Central Philippine Adventist College

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Francis Golez