Francis Garcia
Long Beach
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Cedars Sinai Hospital
Beverly Hills, CA
10.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Assisted in insurance verification processes, ensuring accurate patient information collection.
- Handled patient inquiries and complaints, providing timely resolutions to enhance satisfaction.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Registration Representative
Hoag Memorial Hospital Presbyterian
Irvine, CA
07.2024 - 10.2025
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Assisted in processing patient payments via cash, checks and credit cards.
- Welcomed as many as 100 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Determined appropriate appointment type and scheduled each in system.
Front office receptionist
Core Performance Physical Therapy
Newport Beach, CA
11.2022 - 07.2024
- Managed high call volumes, directed callers and handled inquiries professionally and efficiently.
- Demonstrated strong organizational skills in scheduling appointments and managing front desk operations.
- Collaborated with team members to maintain a welcoming and organized front office environment.
- Provided insurance benefits to patients as well as maintaining proper billing codes and CPT codes for in house billing.
- Familiarity with medical terminology and insurance billing procedures to assist patients effectively.
Chiropractic Assistant
Eshghi Chiropractic
Culver City, CA
12.2021 - 08.2022
- Proficient in performing therapeutic exercises and assisting with physical therapy modalities.
- Skilled in taking patient histories, analyzing X-rays and updating medical records.
- Strong communication skills with patients, colleagues and healthcare providers.
- Experienced in scheduling appointments, managing inventory and handling insurance claims.
Lead Barista
Starbucks
Huntington Beach, CA
12.2019 - 08.2022
- Managed a team of baristas, overseeing schedules, training and performance evaluations.
- Provided excellent customer service ensuring each guest left with a positive experience.
- Maintained inventory levels and placed orders for product that was needed for the store.
- Developed and implemented new drink recipes and promotions to drive sales growth.
Behavior Specialist
Spectrum Center Schools and Programs
Long Beach, CA
08.2016 - 12.2019
- Conducted functional behavior assessments to identify triggers and develop behavior intervention plans.
- Utilized applied behavior analysis techniques to teach meaningful social skills and increase independence.
- Provided behavior modification strategies and support to individuals with developmental disabilities and autism.
- Collaborated with interdisciplinary team to address challenging behaviors and promote positive outcomes.
Data Entry Clerk
AZ West
Compton, CA
06.2012 - 08.2016
- Proficient in data entry software with accurate typing skills and attention to detail.
- Experienced in organizing and inputting large datasets efficiently.
- Skilled in maintaining confidentiality and handling sensitive information securely.
- Demonstrated ability to meet tight deadlines and work efficiently in a fast-paced environment.
Education
Bachelor of Science - Biology
California state university long beach
Long Beach, CA06-2026
Skills
- Insurance verification
- Client relations
- Admissions requirements
- Insurance billing
- Hospital admissions policies
- Conflict resolution
- Workflow optimization
- Team collaboration
- Quality assurance
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Cedars Sinai Hospital
10.2025 - Current
Registration Representative
Hoag Memorial Hospital Presbyterian
07.2024 - 10.2025
Front office receptionist
Core Performance Physical Therapy
11.2022 - 07.2024
Chiropractic Assistant
Eshghi Chiropractic
12.2021 - 08.2022
Lead Barista
Starbucks
12.2019 - 08.2022
Behavior Specialist
Spectrum Center Schools and Programs
08.2016 - 12.2019
Data Entry Clerk
AZ West
06.2012 - 08.2016
Bachelor of Science - Biology
California state university long beach