Francis Egbuchulam
Kitchener,ON
Summary
Results-driven Claims Adjuster with a proven track record of identifying, pursuing, and salvaging opportunities to maximize recoveries. Proficient in policy interpretation, ensuring accurate claim processing and settlement within established guidelines. Adept in investigation, evaluation, and resolution of complex property losses, including suspicious claims, through negotiation and litigation and has demonstrated expertise in claim payment processing, vendor management, and collaboration with internal teams.
Overview
9
9
years of professional experience
Work History
Specialist, Property Claims Adjuster
Capital Express and Assurance Limited
Lagos
12.2021 - 02.2025
- Identified all Subrogation and Salvage opportunities
- Confirmed policy coverage by ensuring the facts of the claim fall within the scope of our claims policies.
- Maintained detailed file records by entering pertinent data into the appropriate systems
- Handled other claims assignments/projects as required
- Involved appropriate vendors within guidelines.
- Liaised with and involving SIU team when necessary
- Investigated, evaluated, and resolved complex property losses including losses of a suspicious nature from start to finish, including settlement negotiations and first party litigation
- Processed claims payments within the level of authority after verifying claimants entitlement.
- Trained junior adjusters as requested from time to time during course of investigations.
Representative, Property Claims Officer
Capital Express and Assurance Limited
Lagos
02.2019 - 10.2021
- Maintained detailed file records by entering pertinent data into the appropriate systems.
- Confirmed policy coverage by ensuring the facts of the claim fall within the scope of the policy.
- Processed claims payments within the level of authority after verifying the claimant's entitlement.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns, resulting in a 15% decrease in client issues.
Customer Sales Representative
First City Monument Bank
Lagos
01.2016 - 12.2018
- Engaged in answering questions about account types and banking products, such as money market accounts, loans, and debit cards.
- Checked on the status of customer accounts, and tracked checks and payments.
- Assisted banking customers who are victims of fraud, theft, or identity theft.
- Assisted customers with replacing lost or stolen credit or debit cards.
- Supported clients with address changes (KYC).
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of customer orders and payments.
Education
Bachelor of Science - Economics
Imo State University
09-2005
Skills
- Conflict resolution
- Interpersonal skills
- Negotiation skills
- Strong analytical skills
- Excellent written and verbal communication skills
- Great customer service
- Excellent time management skills
- Detail-oriented
Accomplishments
- Claims Adjuster of the Year (2024) (Capital Express and Assurance Limited)
- Customer Service Excellence award (2018) (First City Monument Bank)
Timeline
Specialist, Property Claims Adjuster
Capital Express and Assurance Limited
12.2021 - 02.2025
Representative, Property Claims Officer
Capital Express and Assurance Limited
02.2019 - 10.2021
Customer Sales Representative
First City Monument Bank
01.2016 - 12.2018
Bachelor of Science - Economics
Imo State University
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