Francis Dias
Calgary,AB
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Imagine Wireless
Calgary, AB
02.2021 - 12.2024
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided training to new employees on company policies and procedures.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Repair Technician
uBreakiFix
Calgary, AB
01.2019 - 08.2020
- Troubleshot computer issues involving OS problems, viruses and hardware failures.
- Collaborated on repairs to complete and finish work orders on schedule.
- Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
- Kept detailed records of progress, parts and timelines for accurate records.
- Kept detailed inventories of supplies and parts and made frequent orders.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Provided technical support and guidance to clients in resolving their computer problems.
- Tested repaired products for proper operation prior to returning them to customers.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Maintained a clean and organized workspace to ensure safety and efficiency.
Corporate Account Manager
Tech Squad
Calgary, AB
02.2012 - 05.2018
- Helped clients achieve business goals by consulting on needs and developing customized solutions.
- Scheduled appointments, managed call volumes and followed up on assigned leads.
- Negotiated, secured and applied special price agreements with sales management.
- Supported and grew existing account base with effective selling and promotional strategies.
- Maintained consistency in service, responsiveness and follow-up to keep accounts satisfied and maximize revenue.
- Provided regular reports on account performance and progress to senior management.
- Facilitated cross-functional collaboration between different departments within the organization.
- Ensured appropriate follow-up was conducted after each sales call or meeting with a client.
- Analyzed customer data to identify trends, opportunities, and risks.
Repair Technician
Tech Squad
Calgary, AB
02.2012 - 05.2018
- Troubleshot computer issues involving OS problems, viruses and hardware failures.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Collaborated on repairs to complete and finish work orders on schedule.
- Kept detailed records of progress, parts and timelines for accurate records.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Responded quickly to emergency repair calls from customers.
Education
High School Diploma -
Notre Dame High School
Calgary, AB06.2007
Skills
- Upselling and cross selling
- Database management
- Customer service and engagement
- Issue resolution
- Mentoring and coaching
- Records management
Timeline
Assistant Store Manager
Imagine Wireless
02.2021 - 12.2024
Repair Technician
uBreakiFix
01.2019 - 08.2020
Corporate Account Manager
Tech Squad
02.2012 - 05.2018
Repair Technician
Tech Squad
02.2012 - 05.2018
High School Diploma -
Notre Dame High School