Francis Bueron
Hospitality Operations Manager
Summary
Accomplished Operations Manager and Training professional who is successful at developing and improving training programs for employees at all levels. Has demonstrated to be an excellent communicator, planner and conflict manager. With expertise in Hospitality and Staff Development, I spearheaded transformative training programs at The Parlour and Soho House Toronto, significantly enhancing employee performance and reducing turnover rate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager - Training & Development
The Parlour
07.2021 - 07.2024
- Improved overall efficiency within the company by developing and implementing comprehensive training programs for 30+ employees.
- Hosted consistent one-on-one evaluations aimed to: engage with staff, monitor the effectiveness of training, and implement any necessary improvements.
- Mentored team members in developing effective presentation skills, enhancing their ability to deliver impactful training sessions.
- Managed budgets for multiple training initiatives, ensuring cost-effective allocation of resources without compromising quality.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Responsible for hiring and developed high-performing staff members that saw a reduction in employee turnover rate.
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
- Budgeted and led service teams to achieve day-to-day sales goals on time and enthusiastically.
- Delegated task lists for Managers and Shift Leaders as well as punctually prepared work schedules for 30+ employees.
- Involved with the expansion and opening of the Deer Lady venue, 150 person nightclub & cocktail lounge venue.
Bar Manager
Soho House Toronto
02.2018 - 07.2021
- Maintained a $80k inventory stock ensuring accurate and profitable cost % while continuing to provide quality products at attractive price points.
- Maintained a high level of organization and cleanliness across 4 fully functional cocktail bars.
- Prepared closing reports at the end of the business day. Consistently reviewed Profit & Loss reports daily to manage the financial aspect of the business, including budgeting, forecasting, and reporting.
- Hosted a monthly company-wide cocktail initiative called "House Tonic" which provided beverage information, training and events for all Members world-wide.
- Mentored and trained staff members to ensure exceptional customer service standards
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
Bachelor of Science - Microbiology And Immunology
Western University
London, ON06.2011
Skills
Public Speaking
Customer Service
New Hire On-Boarding
Staff Development Plans
Mentoring abilities
Languages
English
Certification
Brazilian Jiu Jitsu Instructor Training
Interests
Yoga
Snowboarding
Hiking/Outdoors
Cooking
Travel & Exploration
Timeline
Brazilian Jiu Jitsu Instructor Training
08-2022
Assistant General Manager - Training & Development
The Parlour
07.2021 - 07.2024
Bar Manager
Soho House Toronto
02.2018 - 07.2021
Bachelor of Science - Microbiology And Immunology
Western University
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