Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Francis Bossman

Toronto,ON, Toronto Canada

Summary

Motivated , efficient & reliable manager with over 25+ years of experience in hospitality, customer service and building skilled and reliable cohesive teams while maintaining exceptional performance. Ensuring business growth as well as customer satisfaction and customer retention..

Overview

33
33
years of professional experience

Work History

Restaurant Front of House Manager

Avenue Cafe & Bistro
Toronto, Ontario
06.2005 - Current
  • Drive excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Manage day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Control cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Adhere to safe work practices, food safety regulations and corporate guidelines.
  • Responsible for Staff Recruitment , Scheduling & Training
  • Event & Catering Organization and set up

Food Service Supervisor

Aramak Food services , CN Tower & Ontario Science centre locations
Toronto, Ontario
05.1990 - 05.2005
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Established and managed team schedules and shift assignments.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Tracked food production levels, meal counts and supply costs.
  • Set schedules for 15 staff by planning and designating shifts and hours.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes

Education

Food And Beverage Studies - Hospitality Diploma-

Mohawk College of Applied Arts And Technology.
Hamilton, ON
04.1988

Skills

  • Team Building
  • POS system operations
  • Restaurant operations
  • Employee training
  • Quality Standards
  • Quality control
  • Staff supervision
  • Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Restaurant Front of House Manager

Avenue Cafe & Bistro
06.2005 - Current

Food Service Supervisor

Aramak Food services , CN Tower & Ontario Science centre locations
05.1990 - 05.2005

Food And Beverage Studies - Hospitality Diploma-

Mohawk College of Applied Arts And Technology.

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Francis Bossman