Rachel SYNTIA KAMENI
Toronto
Summary
I've thrived in demanding settings, utilizing robust multitasking and top-tier customer service abilities to elevate guest experiences and uphold brand integrity throughout my career. By fostering seamless collaboration within teams, I've consistently delivered unparalleled service, showcasing empathy and adept problem-solving skills that cultivate lasting customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress
MaMa Rosa's
09.2021 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Agent /Point of Sale Associate
Al Madir Shopping Center
02.2018 - 03.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Chiangong HJair Beauty And Fashion School
CameroonHigh School Diploma -
Ete. Tempest Beauty Training Center
CameroonSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Waitress
MaMa Rosa's
09.2021 - 08.2023
Customer Service Agent /Point of Sale Associate
Al Madir Shopping Center
02.2018 - 03.2020
GED -
Chiangong HJair Beauty And Fashion School
High School Diploma -
Ete. Tempest Beauty Training Center
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