Francine UMWALI
Ottawa,ON
Summary
- Experience in customer support through means such as calls and emails
- Solid ability to produce financial reports and present results.
- Strong time management and problem solving skills
- Ability to provide customer services in in English and French
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
amazon
Ottawa, ON
01.2025 - 05.2025
- Maintained accurate inventory records of incoming and outgoing shipments.
- Inspected packages for damages or defects and recorded any issues found.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Stacked boxes onto pallets in an efficient manner.
Customer Service Cashier
Old Navy
Québec, Gatineau
02.2024 - 12.2024
- Greeted customers and responded to informational requests.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
Customer Service Representative
Foreva Solution
Ottawa, ON
10.2022 - 12.2023
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bacher's Degree - Finance
Kigali Independent University
Kigali, Rwanda01.2019
National advanced certificate of technical secondary education - Accountancy
Ecole Secondaire De L'assomption De Birambo
Rwanda, Rwanda01.2015
Skills
- Team collaboration
- Customer service
- Problem solving
- Safety compliance
Skills
- MS WORD
- MS EXCEL
- SAGE 50
Certification
CPR,DRIVING LICENSE,
SMART SERVE,
WHMIS , WHSA
Languages
English
Full Professional
French
Professional
Websites
Languages
ENGLISH
FRENCH
Timeline
Package Handler
amazon
01.2025 - 05.2025
Customer Service Cashier
Old Navy
02.2024 - 12.2024
Customer Service Representative
Foreva Solution
10.2022 - 12.2023
Bacher's Degree - Finance
Kigali Independent University
National advanced certificate of technical secondary education - Accountancy
Ecole Secondaire De L'assomption De Birambo