Francine Shuen
Vancouver,BC
Summary
Detail-oriented administrative professional skilled in communication, document management, and time management. Proven ability to enhance team collaboration and streamline office processes.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
RBC PH&N Investment Counsel
Vancouver, British Columbia
09.2024 - Current
- Supported administrative tasks to facilitate daily operations smoothly.
- Collaborated with team members to improve office communication processes.
- Maintained a clean and organized reception area for professional appearance.
- Greeted visitors and directed them to appropriate staff members.
- Processed incoming correspondence and directed to appropriate team members.
- Supported event planning for client engagement initiatives and workshops.
Client Care Advisor
RBC Private Banking
Vancouver, British Columbia
06.2018 - 08.2024
- Provided personalized banking solutions tailored to client needs, including issuing bank drafts, performing cheque deposits, CRA payments, and online banking education.
- Managed the frontline black card experience for Private Banking clients including courteous hospitality and efficient client service.
- Maintained calendar bookings, and ensured boardrooms were managed effectively.
Private Banking Associate
RBC Private Banking
Vancouver, British Columbia
04.2017 - 05.2018
- Process client transactions efficiently and accurately including wire transfers, bill payments and deposits
- Educated clients on products and services including credits cards and online banking;
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
- Handled incoming calls from customers regarding their accounts or banking needs.
Education
Bachelor of Arts - Economics
University of British Columbia
Vancouver, British Columbia05-1994
Skills
- Microsoft Office software
- Document management
- Calendar coordination
- Office organization
- Effective communication
- Attention to detail
- Time management
- Problem solving
Certification
Canadian Securities Course
Accomplishments
RBC Private Banking Community Hero Award 2021-2023
Volunteer Work
- RBC BC Children's Hospital Fundraising campaign
- Ronald McDonald House BC & Yukon
- BC Women's Health Foundation
- Juvenile Diabetes Research Foundation
Timeline
Administrative Assistant
RBC PH&N Investment Counsel
09.2024 - Current
Client Care Advisor
RBC Private Banking
06.2018 - 08.2024
Private Banking Associate
RBC Private Banking
04.2017 - 05.2018
Bachelor of Arts - Economics
University of British Columbia