Francine Rondot
Customer Service Specialist
Victoria,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate/Cashier
Oceanic Market
Victoria, BC
11.2021 - 05.2022
- Prepared merchandise for sales floor by stocking produce section, pricing or tagging and receiving product and inventory
- Educated clients on current promotional offerings and products using persuasive selling techniques.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Cook/Server
The Manor Village
London, ON
02.2018 - 06.2018
- Assisted chef with planning and prepare elegant and nutritious meals for approximately 100 residents.
- Prepared daily meals following a 5 week rotation plan; decided on the method of preparation for most items.
- Delivered food to 4 dining rooms and prepared steam tables for service to our residents, which I assisted with.
- Performed all duties needed as they pertain to kitchen cleanliness and maintenance.
Chef/Manager
Thames Valley Board of Education
London, ON
09.2005 - 11.2011
- Responsible for day to day operations of the Board office cafeteria and catering services, servicing up to 150 employees per day.
- Planned and provided all services as they pertain to large catered events.
- Performed administrative duties as they relate to small business operations ie payroll, daily accounting and reconciliation, event quotes, invoice preparation, banking
- Weekly menu planning and preparation. Worked with department heads and executives to co-ordinate special event planning and execution.
- Costing, inventory , ordering product, hiring, staff training.
Education
Culinary Management
Fanshawe College of Applied Arts And Technology
London, ON 09.1995 - 05.1997
Graduate Certificate - Paralegal
The Career College
Calgary, AB 09.1985 - 08.1986
Graduate Certificate - Hotel, Resort And Restaurant Management
Pacific School of Restaurant Management
Vancouver, BC 01.1983 - 03.1983
Skills
Exceptional customer service
Teamwork
Time management
Great work ethic
Resilience
Crisis management
Diplomacy
Multitasking
Attention to detail
Staff training
Sales skills and techniques
Effective communication skills - English/French
Timeline
Sales Associate/Cashier
Oceanic Market
11.2021 - 05.2022
Cook/Server
The Manor Village
02.2018 - 06.2018
Chef/Manager
Thames Valley Board of Education
09.2005 - 11.2011
Culinary Management
Fanshawe College of Applied Arts And Technology
09.1995 - 05.1997
Graduate Certificate - Paralegal
The Career College
09.1985 - 08.1986
Graduate Certificate - Hotel, Resort And Restaurant Management
Pacific School of Restaurant Management
01.1983 - 03.1983